Jill Pray

• Uploaded records to patient's individual vault.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Kept accurate log of requests for medical information and records.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Had to take customer orders over the phone and to pay attention to details.

Had to ensure that order went out to customer on a timely basis.

• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.
• Updated customer service database with new information, address changes and contact details.
• Immediately brought critical issues to customer service manager for resolution.
• Tasked with data entry, records oversight and issue resolution for team of 6 customer service personnel.

• Maintained spreadsheets of data across multiple systems.
• Generated reports covering details about data, system operation, and error monitoring.
• Retrieved information and performed data entry using appropriate computer programs.
• Complied with data entry quotients to support time-sensitive project input milestones.
• Reacted calmly during times of highly stressed or emergency situations.
• Processed requests for service from internal and external customers.
• Documented discrepancies, referring discovered issues to supervisor for remediation.
• Changed and replaced backup tapes regularly and performed detailed server backups.
• Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
• Provided basic end-user troubleshooting and desktop support.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Trained and supported end-users with software, hardware, and network standards and use processes.
• Performed tests of functionality, security, and performance of different workstations and devices.