Currently an experienced daycare provider specializing in child development and behavior management. Proven ability to create safe, engaging environments that promote children's growth and well-being. Skilled in lesson planning and fostering strong relationships with families to enhance learning experiences. Track record of successfully managing playtime and implementing positive behavior strategies. Creating a home environment to ensure children feel secure and comfortable.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Daycare Provider
Self Employed
Blue Hill, Nebraska
05.2020 - Current
Assisted in potty training children while providing positive reinforcement when successful.
Demonstrated patience while working with young children who may have difficulty following directions or expressing themselves clearly.
Intervened quickly and appropriately when issues between children arose using positive behavior management techniques.
Managed snack time by ensuring healthy options were available while encouraging proper nutrition habits among the students.
Encouraged creativity among students through open ended questions about their interests and ideas for projects or activities.
Provided care for infants and toddlers by changing diapers, preparing meals, helping with nap times, and organizing playtime activities.
Provided additional support for special needs children including those with physical or mental disabilities.
Organized and implemented activities to stimulate physical, emotional, intellectual, and social development of children in a daycare setting.
Created a welcoming atmosphere by greeting each child warmly upon arrival every morning.
Observed each child's individual needs and provided appropriate support accordingly.
Organized and planned age-appropriate reading, crafts, and music lessons.
Enforced rules to teach good manners and maintain safe environment.
Read aloud and played alphabet games to encourage early literacy.
Followed established guidelines for picking orders accurately.
Inspected damaged goods prior to disposal or return to vendor.
Processed returns of defective merchandise as required.
Operated scanners, computers, and other equipment to track orders.
Assembled orders according to customer requests.
Maintained stock levels in accordance with company policies.
Verified accuracy of incoming shipments against purchase orders.
Provided assistance in loading and unloading containers from ships and trains.
Transported goods to designated areas within the warehouse facility.
Maintained accurate inventory records using computerized tracking systems.
Monitored temperature and humidity levels in warehouse.
Inspected incoming shipments for damage or discrepancies.
Maintained a clean work area by sweeping, mopping, dusting shelves.
Identified discrepancies between physical count and computer data.
Investigated any reported problems regarding shipping errors or damages.
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Received and tracked incoming inventory shipments.
Collaborated closely with other departments on special projects as needed.
Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Performed cycle counts to maintain accurate inventory records.
Ensured safety protocols were followed at all times while operating machinery.
Organized warehouse space for efficient storage of products.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Moved large and bulky items manually or with pallet jacks or forklifts.
Staged and sorted multiple types of products for loading.
Used pallet jacks to move items to and from warehouse locations.
Assisted in packaging and labeling of products for shipment.
Preserved safe work environment by maintaining clean workstations and pallet area.
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Protected items by wrapping in cling film, padded moving blankets and tape.
Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Used digital database to keep records of units and stock moved.
Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Used scanners to track parcel information, condition or receipt.
Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Secured items in truck by strapping over protective padding.
Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Tagged and wrote identifying information on containers, boxes and cargo.
Collaborated with other movers when loading large equipment to prevent potential accidents.
Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Checked cargo before transportation and determined if items adhered to proper regulation standards.
Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Packed boxes and stock using organizational guidelines.
Sanitized toys and equipment on a daily basis to maintain cleanliness standards.
Balanced schedules to promote optimal rest, play and educational periods.
Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Communicated with parents about daily activities and any concerning behaviors.
Introduced learning activities and imaginative play to teach children to explore.
Developed and enforced positive strategies to encourage good behavior.
Observed behavioral issues to alert parents or guardians.
Used positive reinforcement and behavior modeling to instill discipline in children.
Supported children with special needs, adapting activities to meet diverse requirements.
Instructed children on good sanitary habits when washing hands, using bathroom or eating.
Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Provided nurturing and appropriate environment for children of various ages.
Maintained organized and clean classroom and play areas.
Maintained safe play environment.
Observed and monitored children's play activities.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Planned and implemented engaging activities to encourage creativity and expression.
Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Restaurant District Manager
Papa Murphys Take N Bake Pizza
Petaluma, California
03.2012 - 04.2020
Monitored store compliance with health regulations, safety standards and brand guidelines.
Evaluated employee performance through observation, feedback sessions and surveys.
Organized team meetings at least twice a month to discuss progress towards goals, share best practices and address any issues that may arise.
Planned special events such as promotions or fundraisers to increase visibility of restaurants within the district.
Implemented marketing initiatives including advertising campaigns, social media presence and email campaigns.
Recruited, interviewed and hired qualified personnel for managerial positions within the district.
Created detailed training programs for new restaurant employees on policies, procedures and job duties.
Reviewed financial reports to ensure profitability of all stores in the district.
Resolved escalated customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Performed monthly reviews of P&L statements for each location in order to identify areas where improvements can be made.
Ensured accurate documentation of daily transactions by auditing cash registers regularly.
Analyzed sales data to track performance against goals and develop action plans accordingly.
Provided ongoing coaching, feedback and guidance to store managers on operational issues such as labor management, inventory control and cost containment.
Conducted regular store visits to monitor operations, identify challenges and provide support to managers and staff.
Maintained strong relationships with local businesses in order to drive foot traffic into stores.
Managed budgeting process by setting targets for each store based on past performance.
Collaborated with corporate teams on projects related to menu development, product launches or technology upgrades.
Negotiated contracts with vendors to obtain best pricing while ensuring quality products were delivered in a timely manner.
Developed and implemented district-wide strategies for improving customer service, increasing sales and reducing costs.
Upheld operational standards by evaluating current procedures and adjusting according to changing demands.
Delegated assignments to team members and evaluated work for compliance with quality standards.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Updated computer systems with new pricing and daily food specials.
Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Optimized profits by controlling food, beverage and labor costs.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Managed accounts payable, accounts receivable and payroll.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Created detailed reports on weekly and monthly revenues and expenses.
Resolved and investigated complaints regarding service, food quality and accommodations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Resolved problems or concerns to satisfaction of involved parties.
Assisted staff by serving food and beverages or bussing tables.
Inspected dining and serving areas for cleanliness and proper setup.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Distributed food to service staff for prompt delivery to customers.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Coached staff on strategies to enhance performance and improve customer relations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Trained new employees to perform duties.
Delegated work to staff, setting priorities and goals.
Worked in close collaboration with team members to ensure customers received high-quality service.
Promoted safe working conditions by monitoring safety procedures and equipment.
Oversaw food preparation, production and presentation according to quality standards.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Explained goals and expectations required of trainees.
Floral Assistant
Antioch Florist
Antioch, California
11.2010 - 02.2012
Kept work areas clean at all times by sweeping floors and wiping down counters and tables.
Ensured freshness of all flowers by regularly checking quality and replacing wilted or expired items.
Monitored temperature levels in coolers storing perishable goods like plants and flowers.
Operated cash register during peak hours while providing excellent customer service.
Maintained records of flower inventory, ordering, and pricing information.
Set up displays in the store window promoting seasonal products or special offers.
Organized floral arrangements in the store's display cases.
Placed orders with suppliers when necessary to restock inventory levels.
Adhered to safety regulations when handling sharp tools such as scissors or knives while creating floral designs.
Provided advice to customers on flower types, colors, and combinations that best suit their needs.
Wrapped floral arrangements for delivery purposes in appropriate packaging materials.
Assisted customers with selecting and purchasing flowers for special occasions.
Assisted with designing centerpieces for corporate events or other functions as requested.
Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species.
Inspected incoming shipments of flowers for quality assurance prior to stocking shelves.
Delivered floral arrangements to local businesses and residences as needed.
Demonstrated excellent customer service skills while interacting with clients in person or over the phone.
Conducted weekly counts of stock levels to ensure accuracy of inventory records.
Created custom bouquets for weddings, funerals, anniversaries, birthdays.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Created tabletop and various other custom arrangements or pieces.
Set up colorful and inspiring store displays and arrangements.
Pruned flora and fauna to fit perfectly into bouquets and arrangements.
Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
Dental Office Manager
Skyline Dental
Antioch, California
09.2008 - 10.2010
Created reports detailing daily activities, staff performance metrics, and other relevant information.
Maintained patient records, scheduled appointments, and handled billing inquiries.
Monitored inventory of dental supplies and placed orders when necessary.
Developed procedures for tracking patient records and updating treatment plans as needed.
Assisted in training new employees on office policies and procedures related to dental services.
Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
Resolved customer complaints in a timely manner by investigating issues thoroughly.
Ensured compliance with HIPAA regulations while handling confidential patient information.
Provided guidance to staff on insurance coverage and payment options for patients.
Managed all front desk operations, including phone calls and customer service inquiries.
Ensured accurate data entry of patient information into the office management system.
Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
Collaborated with other healthcare professionals in order to provide quality care to patients.
Advised administrative staff on proper filing techniques and methods for maintaining medical records.
Coordinated with dental providers regarding patient care and scheduling needs.
Implemented strategies to improve efficiency in the day-to-day operations of the office.
Organized educational seminars for both staff members and patients about oral health topics.
Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
Prepared monthly reports summarizing activity within the dental practice for review by senior management.
Oversaw ordering process from vendors to ensure that products were delivered on time.
Participated in industry events such as conferences, workshops, and tradeshows, representing the practice.
Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
Organized supply purchases, equipment upgrades and operating expenses.
Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Coordinated execution and improvement of daily dental office practices.
Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Hired, trained and monitored new office employees and took corrective action when necessary.
Maintained and evaluated clinic budgets, general ledger and billing systems.
Developed promotional programs to attract new patients.
Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
Proposed or approved modifications to project plans.
Assigned work and monitored performance of project personnel.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Analyzed business performance data and forecasted business results for upper management.
Implemented quality control measures to uphold company standards.
Reviewed completed work to verify consistency, quality, and conformance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Produced thorough, accurate and timely reports of project activities.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Evaluated individual and team business performance and identified opportunities for improvement.
Delegated work to staff, setting priorities and goals.
Interviewed prospective employees and provided input to HR on hiring decisions.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Recruited and trained new employees to meet job requirements.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Warehouse Worker
Recall Total Information Management
Antioch, California
06.2007 - 09.2008
Followed established guidelines for picking orders accurately.
Inspected damaged goods prior to disposal or return to vendor.
Processed returns of defective merchandise as required.
Operated scanners, computers, and other equipment to track orders.
Assembled orders according to customer requests.
Maintained stock levels in accordance with company policies.
Verified accuracy of incoming shipments against purchase orders.
Transported goods to designated areas within the warehouse facility.
Provided assistance in loading and unloading containers from ships and trains.
Maintained accurate inventory records using computerized tracking systems.
Monitored temperature and humidity levels in warehouse.
Inspected incoming shipments for damage or discrepancies.
Maintained a clean work area by sweeping, mopping, dusting shelves.
Identified discrepancies between physical count and computer data.
Investigated any reported problems regarding shipping errors or damages.
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Received and tracked incoming inventory shipments.
Collaborated closely with other departments on special projects as needed.
Ensured safety protocols were followed at all times while operating machinery.
Performed cycle counts to maintain accurate inventory records.
Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Organized warehouse space for efficient storage of products.
Moved large and bulky items manually or with pallet jacks or forklifts.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Staged and sorted multiple types of products for loading.
Used pallet jacks to move items to and from warehouse locations.
Assisted in packaging and labeling of products for shipment.
Preserved safe work environment by maintaining clean workstations and pallet area.
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Protected items by wrapping in cling film, padded moving blankets and tape.
Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Secured items in truck by strapping over protective padding.
Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Used digital database to keep records of units and stock moved.
Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Used scanners to track parcel information, condition or receipt.
Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Tagged and wrote identifying information on containers, boxes and cargo.
Collaborated with other movers when loading large equipment to prevent potential accidents.
Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Checked cargo before transportation and determined if items adhered to proper regulation standards.
Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Packed boxes and stock using organizational guidelines.
Business Office Assistant
Construction Support Systems
Antioch, CA
07.1999 - 06.2007
Monitored inventory levels of office supplies and placed orders when necessary.
Assisted with preparing budgets for each fiscal year.
Reviewed vendor invoices for accuracy before processing payments.
Performed general office duties such as filing, photocopying, faxing and scanning documents.
Developed processes to improve efficiency within the business office operations.
Answered telephone calls from customers regarding billing inquiries or payment issues.
Communicated with vendors to resolve any invoice discrepancies or payment issues.
Compiled statistical data for use in budgeting process.
Answered incoming calls and responded to customer inquiries in a timely manner.
Ensured accuracy of all financial information entered into the accounting system.
Organized and filed documents related to accounts receivable, accounts payable, payroll and other business transactions.
Performed data entry tasks such as updating customer information in the system.
Maintained customer account records by updating information such as contact details, payment history and credit limits.
Inputted data into QuickBooks software system for bookkeeping purposes.
Prepared bank deposits for daily cash receipts.
Resolved customer complaints in a professional manner.
Assisted with the preparation of financial statements and reports, including balance sheets and income statements.
Processed invoices, payments and deposits in an accurate and timely manner.
Answered phone and routed calls to appropriate team members.
Organized paper filing system to maintain accurate records.
Sorted incoming mail and delivered to appropriate employees or departments.
Prepared written memos for staff distribution.
Ordered office supplies for supply closet inventory.
Greeted arriving customers and announced to appropriate employees.
Assisted in general accounting procedures and monitored accounts receivable, accounts payable and account reconciliation.
Counted and reconciled petty cash log to support accounting department.
Completed various tasks for team members using copy machine and fax machine.
Greeted visitors with friendly and professional demeanor and provided direction to appropriate party.
Created memos, labels, correspondence and reports and checked for accuracy and completeness.
Education
Managerial Certifcation - Restaurant Management
Papa Murphys Corporation Class
San Leandro, CA
04-2012
Food Handler Cerification - Food Safety
Servsafe
Online
02-2012
Veterinary Assistant - Animal Science
PCDI
Online
04-2007
Skills
Child development and support
Lesson and activity planning
Behavior management techniques
Safety compliance and procedures
Health regulations and infection control
Customer relationship management
Team leadership and collaboration
Inventory and household management
Financial analysis and process improvement
Performance evaluation and feedback
Time management skills
Effective communication skills
About Me
I am a self driven individual that takes pride in my work and home life. I feel that there is always room for improvement and therefore are creative in searching for new and productive paths for better success. I do well independently and in a team environment. I have many years of management working with several employees at a time and of all levels, Vendor relationships, Community relationships,Customer relationships and Corporation relationships. I believe in complete clear communication, written and verbal. If given thorough training and detailed duties, I will complete each task thoroughly and if given the opportunity will exceed expectations. I also have several years of Administration duties working for our past family bookkeeping business.
Certification
Certifications are listed under Education and Training