JILL PURSLEY

Office Manager

Myers Brothers of Kansas City

Kansas City, MO

02.2014 - 02.2024

Developed and implemented office policies and procedures.
Assisted with the preparation of budgets, forecasts and financial statements.
Supervised staff members, organized schedules and delegated tasks.
Coordinated meetings, conferences, travel arrangements and department activities.
Maintained filing system for records, correspondence and other documents.
Ordered supplies and equipment to maintain adequate inventory levels.
Provided administrative support to management team including preparing reports and presentations.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Provided training to new hires on office policies and procedures.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Coded and entered daily invoices with in-house accounting software.
Managed office budget to handle inventory, postage and vendor services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Assigned work and monitored performance of project personnel.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Responsible for entering customer payments into the accounting software system.
Maintained accurate records of accounts receivable and payable transactions.
Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
Processed invoices, credit memos, and other documents related to accounts receivable.
Reconciled daily cash receipts with bank deposits.
Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
Prepared monthly statements for customers and sent out reminder notices when necessary.
Communicated regularly with vendors regarding invoice processing status updates.

Summary

Overview

Work History

Office Manager

Server

Education

High School Diploma -

Timeline

Office Manager

Server

High School Diploma -

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