Jill Puzio

• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Receiving and requesting paperwork from doctors to facilitate company compliance measures

• Evaluating and entering accurate insurance information for accurate billing
• Constant attention to Work in Progress log to ensure timeliness and work flow pace.
• Scanning and filing records and patient information.
• Scheduling, editing and changing appointments for the ease of patients and clinician.

• Answering/transferring phone calls as well as sending electronic messages to medical providers
• Scheduling/rescheduling of appointments
• Collection of current and past due balances
• Keeping patient files updated with all current information
• Providing patient care with calm response and professionalism

• Generate sales and revenues by promoting marketing programs
• Make credit and collection calls to customers as required
• Ensure work processes and reporting are done accurately and in timely manner
• Precise processing of fuel and appliance inventory

• Utilize outstanding account management and customer service experience
• Project management of new client portfolios and marketing campaigns
• Public relations, communications, speaking, live and recorded radio production
• Produce and create original broadcasts including commercials, public service announcements, news and promotional advertisements
• Implement excellent communication skills matched with creative expertise for clients.