Hi, I’m
Jill Quinn
Jefferson City,MO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
years of professional experience
Work History
Scholastic Inc.
Customer Success Supervisor
11.2007 - Current
Job overview
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Utilized customer feedback to inform changes and improvements to customers.
- Collaborated with sales and product teams to address customer success objectives.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Pier 1 Imports
Sales Associate/Assistant Manager
05.2005 - 02.2008
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored team members to enhance professional development and accountability in workplace.
A.H Risse/ MAC Cosmetics
Sales Associate/Makeup Artist
08.2003 - 05.2005
Job overview
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained current knowledge of evolving changes in marketplace.
Education
Johhson County Community College Johnson County KS
No Degree
Skills
- Coaching and Mentoring
- Issue and Conflict Resolution
- Team Leadership
- Managing Operations and Efficiency
- Managing Employee Relations
- Time Management
- Managing Multiple Tasks
- Verbal and Written Communication
- Complex Problem-Solving
- Productivity Performance
- Customer Relationship Management
- Staff Retention
Timeline
Customer Success Supervisor
Scholastic Inc.
11.2007 - Current
Sales Associate/Assistant Manager
Pier 1 Imports
05.2005 - 02.2008
Sales Associate/Makeup Artist
A.H Risse/ MAC Cosmetics
08.2003 - 05.2005
Johhson County Community College
No Degree