Jill Ramirez

Having my own skin care practice as an independent licensed esthetician meant handling all aspects of business. I learned the importance of organization, attention to detail, and time management. Here are other aspects that I feel are important to note:

• Excellent phone etiquette
• Created repeat business by developing long-term relationships with regular customers.
• Fostered friendly, warm, and exceptional customer experience.
• Performed consultations for patients before scheduling treatments.
• Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
• Educated patients on treatment options.
• Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
• Improved clientele retention with exceptional customer service and follow-up care.
• Flexibly worked evenings and weekends to meet clients availability for their services.
• Enjoyed working with all kinds of personalities, and learned to deal with different moods, and dispositions in a calm, compassionate way.

• Excellent phone etiquette
• Greeted patients, checked them in, and assisted with paperwork
• Completed clerical tasks such as filing, copying, and distributing mail.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Provided professional and courteous front desk support.
• -Interacted with customers by phone, email, or in-person to provide information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Worked with patients and physicians to schedule tests and procedures.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Maintained confidentiality of patient data and conditions to safeguard health information.
• Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude toward all patients.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.

• Learned at a young age the value of professionalism when dealing with the public. The challenge of strong, combative personalities I found was not matching their energy, but diffusing with eye contact, and letting them know they were being listened to.
• Multitasking was essential
• Monitored current trends to understand fashions and better serve customer needs.
• Attended regular training and workshops to stay current on techniques and skills.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Maintained a clean and organized workstation, ensuring a pleasant salon experience for clients.
• Built a loyal clientele base through exceptional customer service and personalized care.