Jill Randolph
Lincoln City,OR
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server: Bartender: Shift Lead
Nanas Irish Pub
08.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Gracies Sea Hag
Depoe Bay , Oregon
03.2015 - 07.2016
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Wine service
- Quality control
- Order accuracy
- Suggestive selling
- Table bussing
Certification
OLCC
Food Handler Card
Timeline
Server: Bartender: Shift Lead
Nanas Irish Pub
08.2016 - Current
Bartender
Gracies Sea Hag
03.2015 - 07.2016
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