Anything outdoors, hiking, fishing, camping Animals, just living life to the fullest!
Jill Rawlins
Operations Management
Berlin,New Jersey
Summary
Accomplished Executive Director with over twenty years of transformative leadership and organizational development, committed to supporting the mission and organizational core values.
Adept at guiding cohesive teams, fostering workforce diversity, and driving engagement through effective coaching and development. Demonstrates excellence in quality assurance, regulatory compliance, family services, and business development, achieving consistent top-line growth and operational success.
Dedicated to delivering unparalleled executive leadership, fostering a high-trust environment, and advancing the mission to provide exceptional care and service.
Overview
18
18
years of professional experience
Work History
Assistant Executive Director of Housing and Facilities
Delta Phi Epsilon
12.2021 - 04.2024
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Strengthened relationships with key stakeholders by maintaining regular communication channels and providing valuable insights on industry trends.
- Implemented new property management technologies that streamlined operations, reducing overhead costs significantly.
- Oversaw facility management tasks including maintenance scheduling, safety inspections, and space allocation planning. Generating a five year plan for asset management and capital forecast.
- Negotiated contracts with vendors, achieving cost savings without compromising quality or service delivery.
- Encouraged collaboration within teams by developing effective training programs for six house directors and four head chefs focused on building strong interpersonal skills.
Executive Director
Homeward Bound Pet Adoption Center
06.2020 - 12.2021
- Orchestrated shelter's financial operations through meticulous budget reviews, forecasting, and revenue strategies, ensuring sustained financial health and viability
- Collaborated closely with Board of Directors to craft and implement policies in line with shelter's mission and values, maintaining high ethical standards and compliance
- Acted as face of shelter, representing it at public events, conferences, and media appearances, effectively communicating initiatives and cultivating strong community ties
- Spearheaded dynamic marketing campaigns to elevate awareness of shelter's programs and services, resulting in heightened community engagement and increased adoption rates.
Executive Director
Special Equestrians
09.2019 - 06.2020
- Provided visionary leadership, setting strategic goals in alignment with organization's mission to enhance lives of individuals through equine-assisted therapy
- Oversaw identification, application, and management of grants to secure funding for program development, infrastructure improvements, and operational expenses, resulting in $50K secured to support services and facilities
- Cultivated and maintained strong relationships with clients, families, donors, volunteers, community partners, and regulatory agencies to foster collaboration and support for center's mission
- Managed operations of a 29-stall horse barn on 40 acres, managing care for 17 horses, supervising 6 staff, and coordinating 30 volunteers
- Implemented efficient scheduling and training programs to maintain high standards of horse care and volunteer engagement.
Executive Director
Chesterbrook Residences Assisted Living
01.2015 - 09.2019
- Directed operations of 97-unit Assisted Living community, ensuring strict adherence to organizational policies, procedures, and state regulations, while achieving 100% occupancy and meeting budgetary goals for over four years through effective team collaboration and resident-focused initiative.
- Developed and managed $5 million annual budget and strategic marketing initiatives in collaboration with board directors and management company leaders
- Cultivated positive relationships with residents, families, and regulatory agencies, resulting in consistent year-over-year increases in satisfaction surveys
- Established and executed successful senior housing intern program in collaboration with four local universities, achieving 100% post-graduation placement for 15 students over four years in Virginia and Washington DC.
Owner Operator
NuFitSpa
01.2014 - 09.2019
- Provided individualized and group fitness training sessions to diverse clientele, catering to athletes, older adults, and individuals with specific health needs
- Developed and executed personalized exercise programs emphasizing strength training, cardiovascular conditioning, flexibility, and functional movement patterns
- Educated clients on correct exercise techniques, injury prevention methods, and significance of nutrition in attaining fitness objective.
- Maintained precise client records, progress notes, and session logs to track client progress and modify training plans as required, while engaging in ongoing education to remain current in exercise science, nutrition, and fitness training methodologies.
Adjunct Professor
George Mason University
01.2017 - 08.2019
- Provided comprehensive instruction on optimizing daily operations in senior housing facilities, emphasizing functionality and resident satisfaction
- Researched and developed updated, current version of outdated curriculum to provide comprehensive learning experience that offers students full view of intricacies involved in managing senior housing facilities
- Developed and hosted professional panel discussions featuring industry leaders, providing university students with invaluable opportunities to enrich their real-world experience and expand their professional networks
- Utilized diverse range of assessment methods, including exams, quizzes, and community-based project assignments, to evaluate student comprehension and proficiency.
Divisional Executive Director Specialist
Emeritus Senior Living
06.2012 - 04.2014
- Directed training and coaching initiatives for multi-site, multi-state area, overseeing operations across southern states within division
- Efficiently recruited, trained, and onboarded ten new executive directors, fostering culture of excellence and high performance
- Implemented state regulatory audit systems across five-state region, ensuring compliance with both state and company standards
- Managed all public relations aspects for multi-state area, including conducting interviews with local news stations to enhance marketing exposure and skillfully handling crisis situations, demonstrating proficiency in strategic communication and stakeholder management to bolster company's reputation and foster positive community relationships.
Senior Executive Director
Emeritus Senior Living
08.2011 - 06.2012
- Mentored and coached 12 executive directors, nurturing their professional growth and development
- Oversaw daily operations for 144-unit assisted living facility, managing 150 staff and 15 department heads.
- Directed community operations aligned with resident needs, regulatory requirements, and corporate policies
- Facilitated transition of three new assisted living communities through company acquisitions, ensuring seamless onboarding of staff from both organizations to foster cohesion.
Executive Director
Emeritus Senior Living
11.2005 - 08.2011
- Directed seamless operation between two prestigious communities overseeing 78 units and 90+ residents, maintaining full occupancy for four consecutive years
- Secured two-year state-assisted living license from Department of Social Services, maintaining impeccable deficiency record
- Led strategic sales and referral cultivation efforts, achieving remarkable 100% success rate, significant increase from 80%.
- Provided hands-on leadership, training, and mentorship, resulting in notable 35% reduction in staff turnover in first year, sustained annually, while managing annual budgets, consistently surpassing revenue targets, and optimizing operational efficiencies to maintain overtime rates below 2%.
Education
Bachelor of Science (B.S.) - Healthcare Administration
University of Phoenix
Fredericksburg09.2004
Secondary Education - Social Studies
Edinboro University of Pennsylvania
Edinboro, PA1991
Skills
- Leadership and Vision
- Technological Proficiency
- Operational Excellence
- Financial Acumen
- Regulatory and Healthcare Knowledge
- Continuous Improvement
- Ethical Integrity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureInterests
Timeline
Assistant Executive Director of Housing and Facilities
Delta Phi Epsilon
12.2021 - 04.2024
Executive Director
Homeward Bound Pet Adoption Center
06.2020 - 12.2021
Executive Director
Special Equestrians
09.2019 - 06.2020
Adjunct Professor
George Mason University
01.2017 - 08.2019
Executive Director
Chesterbrook Residences Assisted Living
01.2015 - 09.2019
Owner Operator
NuFitSpa
01.2014 - 09.2019
Divisional Executive Director Specialist
Emeritus Senior Living
06.2012 - 04.2014
Senior Executive Director
Emeritus Senior Living
08.2011 - 06.2012
Executive Director
Emeritus Senior Living
11.2005 - 08.2011
Bachelor of Science (B.S.) - Healthcare Administration
University of Phoenix
Secondary Education - Social Studies
Edinboro University of Pennsylvania
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