Jill Riddle
Cincinnati,OH
Summary
Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
8
8
years of professional experience
Work History
Barista @ Starbucks
Krogers Grocery Store
Cincinnati, OH
11.2023 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Received and accurately processed customer payments.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Barista @ Starbucks
Krogers Grocery Store
Cincinnati, OH
01.2020 - 12.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
Assembler
Advics Manufacturing
Lebanon, OH
11.2015 - 01.2020
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Align components for proper fit and adjust as necessary during the assembly process.
- Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
- Inspect finished products for defects and conformance to customer requirements.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Record production data such as number of units produced, rejected items.
- Perform minor repairs on defective parts or products during the assembly process.
- Operate machines such as drill presses and saws to cut or shape parts during assembly.
- Maintain accurate inventory records of all materials used in the manufacturing process.
- Assist in training new employees on proper safety procedures while operating machinery.
- Monitor stock levels of raw materials needed for upcoming production runs.
- Notify supervisors of any potential issues that may cause delays in production schedules.
Education
Certificate of Completion - Medical Office Specialist
Greene County Career Center
Xenia, OH05-1999
High School Diploma -
Xenia High School
Xenia, OH08-1994
High School Diploma -
Greene County Career Center
Xenia, OH05-1994
Skills
- Tea Expertise
- POS Systems
- Opening and Closing Duties
- Up-Selling
- Cash Handling
- Menu Memorization
- Safe Food Handling Practices
- Cash Register Operation
- POS System Operation
Timeline
Barista @ Starbucks
Krogers Grocery Store
11.2023 - Current
Barista @ Starbucks
Krogers Grocery Store
01.2020 - 12.2021
Assembler
Advics Manufacturing
11.2015 - 01.2020
Certificate of Completion - Medical Office Specialist
Greene County Career Center
High School Diploma -
Xenia High School
High School Diploma -
Greene County Career Center