Jill Rivarde
Avondale,AZ
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Looking to continue and excel in my career in New Home sales. Knowledgeable and innovative finance, sales and marketing professional with success based on integrity, exceptional customer service, efficiency and ambition. Energetic Sales Counselor bringing experience in retail product sales. Maintains current insight on market trends and customer preferences to boost sales. Open and clear communicator skillful in resolving conflicts and completing purchases.
Overview
29
29
years of professional experience
Work History
Territory Sales Lead
Old Hickory Buildings
Peoria
10.2022 - Current
- Developed and maintained loyal customer base by optimizing communications and delivery of customized proposals to address individual needs
- Devised strategies and target goals, motivating teams to exceed objectives and generate new business in key markets
- Designed and implemented innovative marketing plans, elevating brand awareness
- Built strong relationships with clients by following up on previous purchases and suggesting new products
- Maintained store equipment, printers and fax machines
- Prepared quotes for new products and services and composed budgets
- Performed payroll responsibilities every 2 weeks by correcting any variances and scheduling conflicts
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Executed direct sales from manufacturers to customers to improve profitability within retail environment
- Worked independently with minimal supervision
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Built relationships with customers and community to promote long term business growth.
Loan Setup Coordinator
HomeBridge Financial Services, Inc.
Irvine, CA
09.2020 - Current
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Demonstrated leadership by making improvements to work processes and helping to train others
- Leveraged Blue sage and Blitz docs to input and compile data gathered from various sources
- Created and completed loan submission packages
- Evaluated financial statements and contacted institutions and customers to clarify details
- Managed any conditions sent from underwriting departments
- Filed completed packages quickly and efficiently
- Organized, filed and maintained customer, department and regulatory loan records
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Submitted loan applications to underwriter for verification and recommendations.
Sales Coordinator
LOOK TRAILERS
El Mirage
05.2022 - 10.2022
- Use previous sales experience and leadership skills to motivate sales staff, handle administrative duties, and promote customer satisfaction
- Compiled client profiles and entered information into operating system
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
New Home Sales Associate
Richmond American Homes
03.2018 - 03.2020
- Maintain model home/ open house schedule
- Maintain the required number of contracts to meet/ exceed sales goals
- Prospect for new customers through networking, referrals, and lead follow up
- Reviewed and executed confidential documents, contracts and disclosures
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Developed new business and managed new and existing clients
- Coordinated appointments to show tenants and buyers prospective homes
- Generated leads for sales properties through cold calls and referrals
- Promoted properties to target audiences to enhance revenue generation
- Developed polished and successful sales presentations to highlight product benefits, quality and advantages against competitors
- Presented properties to show quality and market comparisons through self-developed presentations
- Boosted residential sales through persuasion, negotiation and issue resolution
- Maintained detailed property lists in CRM to accurately promote properties and meet client needs
- Acquired new clients by following up regularly regarding individual real estate desires and current listings.
Assistant Front End Manager
Frye's Marketplace
Goodyear, AZ
07.2014 - 02.2018
- Trained team members in successful strategies to meet operational and sales targets
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor
- Implemented merchandising and promotional plans
- Planned, assigned and directed work
- Customer service
- Cash handling.
Stater Bros. Markets
Yorba Linda, CA
10.1995 - 06.2008
- Managed customer complaints and rectified issues to complete satisfaction
- Created and optimized employee schedules for shift coverage
- Evaluated employee job performance and motivated staff to improve productivity
- Reviewed employee performance and determined areas in need of improvement
- Handled payment processing and provided customers with receipts and proper bills and change
- Cultivated strong customer relations and developed effective customer service standards
- Managed cash flow of store, including cashier operations, bookkeeping and security
- Oversaw shelf inventory and customer-focused loss prevention strategies
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Realtor
EXP
Avondale
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Wrote contracts to outline sales and purchases of properties
- Advised and informed prospective clients on current market activities and conditions
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings
- Increased home sales through persuasion, negotiation and closing prowess.
Education
High School Diploma -
El Dorado High School
06.1997
Skills
- Territory expansion
- Meeting Sales Goals
- Engaging with Diverse Customers
- CRM Proficiency
- Product Promotion
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- upselling Strategies
- Exceeding Customer Expectations
- Building Customer Relationships and Loyalty
- Sales and Promotions
- Sales Training
- Marketing Effectiveness
- Lead generation
- Sales support
- Construction Processes
- Effective Customer Communication
- Market and Competitive Analysis
- Purchase Agreement Writing
- Lead Prospecting
- Customer Service and Assistance
- Customer retention
- Sales Pipeline Management
- Buyer and Seller Representation
- Model Features
- Prospecting and Cold Calling
- Contact Management Systems
- Inbound Calls
- Social Media Networking
- Performance Tracking
- Managing Client Contracts
Additional Information - Certifications And Licenses
Real Estate License Driver's License
Timeline
Territory Sales Lead
Old Hickory Buildings
10.2022 - Current
Sales Coordinator
LOOK TRAILERS
05.2022 - 10.2022
Loan Setup Coordinator
HomeBridge Financial Services, Inc.
09.2020 - Current
New Home Sales Associate
Richmond American Homes
03.2018 - 03.2020
Assistant Front End Manager
Frye's Marketplace
07.2014 - 02.2018
Stater Bros. Markets
10.1995 - 06.2008
Realtor
EXP
High School Diploma -
El Dorado High School
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