Jill Roberts
Sour Lake,TX
Summary
I am a dedicated employee with 7 years of experience in operational management. Over the last 5 years the company has grown by 70% financially and tripled in size organizationally. I am a dedicated employee with exceptional communication skills, organizational skills, and a skilled problem solver. I would be bringing your company my critical thinking skills and ability to negotiate a plan with positive results, and my unique ability to view the bigger picture from the smallest detail.
Overview
20
20
years of professional experience
Work History
Operations Manager
Pate Industrial And Technical Dba Pate Services
11.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Receive, record, and bank cash, checks, and vouchers
Match order forms with invoices and record the necessary information - Prepare bank deposits by compiling data and sending cash, checks, or other forms of payment to the bank
- Calculate, prepare, and issue invoices and account statements according to established procedures
- Calculate and prepare payments for monthly, quarterly, and yearly payroll taxes
Service Representative
AT&T
03.2004 - 03.2016
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Support field technicians with installation order errors and inquiries
- Review automated exception reports to clear order errors
- Review customer accounts and offer needs based solutions for data communications devices and services
- Effectively communicate with and support sales, marketing, and administrative teams on a daily basis
- Investigate and resolve customer inquiries and complaints in a timely manner
- Scheduled appointment to resolve more complex issues.
Education
Bachelor of Arts - Business Administration And Management
Lamar University
Beaumont, TX12.2021
Skills
- Contract Development
- SAP User Experience
- Market Growth
- Process Improvement Strategies
- Supply Chain Distribution
- Microsoft Office Expertise
- Performance Monitoring and Evaluation
- Warehouse Operations
- Social Media Marketing
- Staff Training
Community Involvement
- Member of the Beaumont Chamber of Commerce
- Member of the Symphony League of Beaumont
- Volunteer Coach for Beaumont Youth Soccer Club
Timeline
Operations Manager
Pate Industrial And Technical Dba Pate Services
11.2016 - Current
Service Representative
AT&T
03.2004 - 03.2016
Bachelor of Arts - Business Administration And Management
Lamar University
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