Jill Rodrigo
San Francisco Bay Area,CA
Summary
Experienced Client Success Manager and Sales with proven track record in driving client satisfaction and loyalty. Expert in fostering team collaboration and adapting to evolving needs while ensuring impactful outcomes. Skilled in relationship management, strategic planning, and problem-solving. Recognized for strong communication, leadership, and ability to deliver results in high-pressure environments.
Overview
11
11
years of professional experience
Work History
SENIOR CLIENT SUCCESS MANAGER
SPICEWORKS ZIFF DAVIS
01.2022 - Current
- Directed regular business reviews with clients, sharing performance metrics and discussing future goals and objectives.
- Managed a diverse portfolio of SMB to large enterprise accounts , ensuring consistent communication and personalized support.
- Optimized internal workflows by designing efficient processes that improved overall team productivity.
- Work closely with clients to understand their business objectives and develop customized success plans to help them achieve their goals
- Established strong relationships with key customers, resulting in increased trust.
- Collaborate with cross-functional teams, including sales, product, marketing, and support, to ensure seamless delivery of services and solutions to clients
- Proactively monitor client satisfaction and engagement, and take appropriate action to address any issues or concerns
- Analyze client data and metrics to track performance, identify trends, and make recommendations for optimization
- Identify opportunities for upselling and cross-selling additional products or services to existing clients, and collaborate with the sales team to pursue these opportunities
- Participate in client meetings, presentations, and events as needed, representing the company in a knowledgeable manner.
CLIENT SUCCESS SPECIALIST
SPICEWORKS ZIFF DAVIS
12.2021 - 01.2022
- Main point of contact for sold campaign management
- Key contributor to regular touch points with clients to deliver optimizations, reporting and overall campaign success
- Identifies up-sell and renewal opportunities within campaign's strategy and passes them along to the Account Executive for presentation to the client
- Develops and maintains working relationships with key contacts and team members in all functional areas
- Stays on level of client's marketing needs: strategy, audience, objective and ROI expectation.
ACCOUNT COORDINATOR - CUSTOMER SUCCESS
IDG COMMUNICATIONS
03.2021 - 11.2021
- Oversee and handle client relationship post sale
- Including campaign kickoff, internal communications, and in-campaign optimization suggestions
- Oversee each campaign by keeping track of leads, impressions to ensure the campaign ends on the deadline and send weekly reporting to the client
- Liaison between Sales and internal teams such as Project Manager, Finance, Digital Account Services, Ad Operations, and Marketing to ensure client needs and successfully run the campaign
- Troubleshoot program issues, work internally and/or externally to find the best solution
- Forecast and track revenue for various digital campaigns using Salesforce and FileMaker.
ACCOUNT DEVELOPMENT REPRESENTATIVE
IDG COMMUNICATIONS
01.2019 - 01.2021
- Responsible for new account growth for CIO, CSO, Computerworld, InfoWorld, NetworkWorld in the geographical territory of Northern California, Oregon, Washington
- Booked over $400K of net new business FY20 with an average sale of $15K and sold an overall total of $800K in FY20
- Utilized Saleforce effectively to track client interactions, manage pipelines, and ensure accurate reporting on sales activities.
- Responsible for 20% of total growth booked business in FY20 out of a team of 13 sales reps
- Sold media solutions to IT companies including Lead Gen and pipeline creation, custom content services and research, display advertising, and events.
SALES COORDINATOR
IDG COMMUNICATIONS
10.2017 - 01.2019
- Create contracts and review PO's while working with legal, HQ and different departments to ensure accuracy
- Assist Account Directors with campaign-related legal documents (contracts, new vendor forms, NDAs, other legal agreements) and send to the proper internal team.
AFFILIATE MARKETING MANAGER
GOODSHOP
05.2015 - 05.2017
- Increased site revenue by recruiting new advertising and developing advertiser campaigns
COMMUNITY MANAGER
BEMYAPP
09.2014 - 04.2015
- Planned, promoted and executed client events including hack-a-thons, development labs, workshops and software product launches
PRODUCT ADVISOR
MICROSOFT
09.2013 - 08.2014
- Coordinated and collaborated with store leaders and peers to understand revenue goals, new products/services all while providing excellent customer service and solutions.
Education
BACHELOR OF ARTS, COMMUNICATION AND MEDIA -
DOMINICAN UNIVERSITY OF CALIFORNIA
05.2013
Skills
- Relationship Management
- Client Education
- CRM Software (Salesforce)
- Strategic Planning
Timeline
SENIOR CLIENT SUCCESS MANAGER
SPICEWORKS ZIFF DAVIS
01.2022 - Current
CLIENT SUCCESS SPECIALIST
SPICEWORKS ZIFF DAVIS
12.2021 - 01.2022
ACCOUNT COORDINATOR - CUSTOMER SUCCESS
IDG COMMUNICATIONS
03.2021 - 11.2021
ACCOUNT DEVELOPMENT REPRESENTATIVE
IDG COMMUNICATIONS
01.2019 - 01.2021
SALES COORDINATOR
IDG COMMUNICATIONS
10.2017 - 01.2019
AFFILIATE MARKETING MANAGER
GOODSHOP
05.2015 - 05.2017
COMMUNITY MANAGER
BEMYAPP
09.2014 - 04.2015
PRODUCT ADVISOR
MICROSOFT
09.2013 - 08.2014
BACHELOR OF ARTS, COMMUNICATION AND MEDIA -
DOMINICAN UNIVERSITY OF CALIFORNIA