Jill Rothstein
Roosevelt,NY
Summary
Proven IT Help Desk Technician and Sales Coordinator with a track record of enhancing productivity and customer satisfaction at Bellevue Hospital. Expert in software installation and adept at building client relationships, demonstrated by increased revenue. Skilled in VPN configuration and streamlining sales processes, achieving significant improvements in efficiency and support services.
Overview
9
9
years of professional experience
Work History
IT Help Desk Technician
Bellevue Hospital
10.2021 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Sales Coordinator
Hard Rock Cafe
12.2015 - 07.2021
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Skills
- Software Installation
- VPN Configuration
- Printer setup
- Application support
Timeline
IT Help Desk Technician
Bellevue Hospital
10.2021 - Current
Sales Coordinator
Hard Rock Cafe
12.2015 - 07.2021