Summary
Overview
Work History
Education
Skills
References
Timeline
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Jill Rowan

Carson City,NV

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Reservation Associate

RTC Access Paratransit
Reno, NV
06.2010 - 12.2024
  • Took reservations from patrons by phone or online.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Reconciled discrepancies between expected arrivals and actual arrivals on a daily basis.
  • Adhered to company policies and procedures while handling guest requests and inquiries.
  • Researched and resolved customer issues.
  • Assisted customers with reservations and cancellations in accordance with hotel policies.
  • Built and maintained productive relationships with employees.
  • Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
  • Ensured that all customer interactions were handled in a professional manner at all times.
  • Maintained confidentiality of customer information in compliance with privacy regulations.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
  • Responded promptly to customer inquiries, concerns, and complaints.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Greeted customers and provided assistance to guests over the phone.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Education

Vocational Certificate - Full Charge Bookkeeper

Kelsy-Jenny Business School
San Diego, CA
12-1981

Skills

  • Time management
  • Analytical thinking
  • Computer skills
  • Organization and time management
  • Active listening
  • Dependable and responsible
  • Customer service

References

References available upon request.

Timeline

Reservation Associate

RTC Access Paratransit
06.2010 - 12.2024

Vocational Certificate - Full Charge Bookkeeper

Kelsy-Jenny Business School

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Jill Rowan