Summary
Overview
Work History
Education
Timeline
Generic

JILL ROWLEY

Traverse City,MI

Summary

Organized and dedicated administrative professional with experience in providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills while valuing teamwork.

Overview

27
27
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

NORTHWEST EDUCATION
08.2025 - Current
  • Coordinated scheduling for meetings, optimizing time management for team members.
  • Managed office correspondence, ensuring timely communication and professional presentation.
  • Developed and maintained filing systems, enhancing document retrieval efficiency.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Assisted coworkers and staff members with special tasks on daily basis.

RECEPTIONIST

PACE NORTH
05.2025 - Current
  • Managed front desk operations, ensuring efficient handling of incoming calls and visitor inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

ADMINISTRATIVE ASSISTANT

DR. PICHE/DR. OLSON'S OFFICE
10.2024 - 05.2025
  • Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships
  • Checked patients in and out for appointments
  • Scheduled appointments for dentists and hygienists
  • Made appointment reminder calls, sent texts and emails
  • Scanned patient information into medical charts
  • Performed daily cash balancing process

HUMAN RESOURCES COORDINATOR (Temp Position)

BAY AREA TRANSPORTATION AUTHORITY
02.2024 - 09.2024
  • Responsible for recruitment process of posting job positions, filtering applications, scheduling and conducting interviews, offering job positions
  • Completed background checks to facilitate hiring and onboarding of employees
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture
  • Maintained human resources information system and kept employee files up to date and accurate
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture

EXECUTIVE ASSISTANT AND REGISTRAR

THE GREENSPIRE MIDDLE SCHOOL
08.2015 - 01.2024
  • Assist Head of School and Assistant Head of School as needed
  • Provide office management and administrative support for all staff
  • Manage front desk reception, supervise Administrative Assistant and prioritize tasks in a fast paced environment
  • Handle confidential student needs and parent concerns with compassion
  • Dispense student medications and attend to student injuries
  • Enter student attendance
  • Manage student enrollment, lottery and waiting list processes
  • Prepare and support substitute teachers and volunteers
  • Onboard employees and provide Human Resources support
  • Create materials and coordinate details for events

ADMINISTRATIVE ASSISTANT

CONSERVATION RESOURCE ALLIANCE
06.1998 - 08.2015
  • Provided administrative duties such as office management, budgeting, bookkeeping support
  • Scheduled and prepared materials for board meetings
  • Managed donor database, completed fundraising and donation management tasks
  • Planned events and managed volunteers
  • Recruited, interviewed and trained staff
  • Created printed marketing materials, compiled quarterly newsletters

PART-TIME RECEPTIONIST

PINE REST
01.2003 - 07.2004
  • Checked patients in for appointments
  • Scheduled appointments for doctors and therapists
  • Made appointment reminder calls
  • Filed information into medical charts
  • Performed data entry

Education

BACHELOR OF ARTS - Human Resource Management

MICHIGAN STATE UNIVERSITY
East Lansing, MI
04.2002

ASSOCIATE OF ARTS -

NORTHWESTERN MICHIGAN COLLEGE
Traverse City, MI
01.1998

Timeline

ADMINISTRATIVE ASSISTANT

NORTHWEST EDUCATION
08.2025 - Current

RECEPTIONIST

PACE NORTH
05.2025 - Current

ADMINISTRATIVE ASSISTANT

DR. PICHE/DR. OLSON'S OFFICE
10.2024 - 05.2025

HUMAN RESOURCES COORDINATOR (Temp Position)

BAY AREA TRANSPORTATION AUTHORITY
02.2024 - 09.2024

EXECUTIVE ASSISTANT AND REGISTRAR

THE GREENSPIRE MIDDLE SCHOOL
08.2015 - 01.2024

PART-TIME RECEPTIONIST

PINE REST
01.2003 - 07.2004

ADMINISTRATIVE ASSISTANT

CONSERVATION RESOURCE ALLIANCE
06.1998 - 08.2015

BACHELOR OF ARTS - Human Resource Management

MICHIGAN STATE UNIVERSITY

ASSOCIATE OF ARTS -

NORTHWESTERN MICHIGAN COLLEGE
JILL ROWLEY