Jill Salmen
Lenoir,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions.
Motivated and enthusiastic about helping patients navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Background in insurance sales , authorization, claims and customer service
Overview
4
4
years of professional experience
Work History
Customer Service, Claims and Authorization
Fusion
11.2020 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Worked in customer service, claims and authorizations departments as business needs and job projects dictated.
Business Developer
Boyd Chevrolet Buick
07.2020 - 10.2020
- Collaborated with cross-functional teams for the successful completion of complex projects within set deadlines.
- Evaluated competitor offerings to identify gaps in the market and capitalize on opportunities for growth.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
Health Insurance Consultant
Enrollment First
10.2019 - 03.2020
- Enhanced customer satisfaction by providing personalized health insurance consultations and tailored policy recommendations.
- Developed comprehensive client profiles to effectively assess individual needs for customized insurance solutions.
- Increased client retention through proactive outreach, addressing concerns and offering policy adjustments as needed.
Education
Licensed Insurance Sales Professional
Life & Health And P&C Non Active License Business Administration
Kaplan University
Davenport, IA2007
Skills
- Customer Relationship Management
- Quality Assurance
- Customer Relations
- Active
- Customer Consulting
- Call Control
- Problem-Solving Ability
- Account Management
- Customer Needs Assessment
- Conflict Resolution
- Appointment Scheduling
- Computer Proficiency
- Professional Telephone Demeanor
- CRM Software
- Organizational Skills
- Typing Proficiency
Timeline
Customer Service, Claims and Authorization
Fusion
11.2020 - Current
Business Developer
Boyd Chevrolet Buick
07.2020 - 10.2020
Health Insurance Consultant
Enrollment First
10.2019 - 03.2020
Licensed Insurance Sales Professional
Business Administration
Kaplan University