Jill Samuda
Enfield,CT
Summary
Accomplished General Sales Manager and District Trainer with 15+ years of success in leading teams and driving sales in thriving multimillion-dollar stores. Passionate manager who is results-driven and customer-centered who leads through her people fostering a culture of exceeding goals while achieving operational excellence. Experienced trainer with the proven ability to hire, onboard, develop, and mentor a market with a strong background in HR policies and procedures.
Overview
14
14
years of professional experience
Work History
Market Financial Center Manager
Bank of America
Hartford Market, CT
07.2023 - Current
- Leads and supports financial centers in the Greater Hartford Market driving responsible growth and providing top client care.
- Drives operational excellence ensuring that all aspects of financial center run effectively and cohesively.
- Responsible for ensuring each financial center is staffed, scheduled effectively, and every associate has an active IDP for their development.
- Manages as a business owner fostering a team environment, and instilling an effective client-centric and risk culture.
Manager of Customer Operations
Gap, Inc., Old Navy
South Windsor, CT
07.2021 - 06.2023
- Lead strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize productivity and efficiencies.
- Recruit, hire, and develop people to drive a culture of high performance and engagement.
- Accountable for team performance through training, coaching providing meaningful feedback to build capabilities.
- District Community Leader, responsible for leading the district in monthly and quarterly community outreach events. Ensure compliance and participation in company community initiatives.
District Mentor | Store Manager
The Paper Store
Connecticut District, CT
06.2015 - 07.2021
- Lead team and drive sales achieving goals, manage payroll, maintain operational excellence, build customer loyalty, and uphold company mission statement.
- Mentor Store Managers within district and support stores consistently with various areas of business, including weekly visits to support and develop team to achieve maximum results.
- Train new leaders into the district, including developing leaders in home store until their location opens.
- Partner with District Director to lead weekly conference calls, quarterly district meetings, new store openings, and vendor specific trainings. Oversee district in the absence of District Director.
Store Manager | District Trainer
Deb Shops, Inc.
Greater Boston, MA
03.2013 - 06.2015
Boutique Manager | Area Trainer
Francesca's Collections
Greater Boston, MA
02.2010 - 03.2013
Education
Bachelor of Science - Fashion Merchandising & Design
Framingham State University
Framingham, MA05-2011
Some College (No Degree) - Business Administration
Mercy College
Manhattan, NY05-2009
Skills
- Executive Team Leadership
- Training, Coaching, and Development
- Client Care and Customer Satisfaction
- Problem Solving and Complaint Resolution
- Operational Excellence and Risk Management
- Business Development and Sales Strategy
Timeline
Market Financial Center Manager
Bank of America
07.2023 - Current
Manager of Customer Operations
Gap, Inc., Old Navy
07.2021 - 06.2023
District Mentor | Store Manager
The Paper Store
06.2015 - 07.2021
Store Manager | District Trainer
Deb Shops, Inc.
03.2013 - 06.2015
Boutique Manager | Area Trainer
Francesca's Collections
02.2010 - 03.2013
Bachelor of Science - Fashion Merchandising & Design
Framingham State University
Some College (No Degree) - Business Administration
Mercy College