Jill Sapak

• Increased production efficiency by optimizing plant layout and implementing process improvements.
• Reduced costs by eliminating materials waste and unnecessary labor hours.
• Directed employees and related programs to maximize team productivity and facility output.
• Provided direction and leadership to all levels of employees and managers.
• Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
• Spearheaded change management initiatives promoting a culture of adaptability and responsiveness within the organization.
• Increased employee retention through effective communication, team building activities, and opportunities for professional growth.
• Managed vendor relationships to ensure timely delivery of raw materials at competitive prices while maintaining quality standards.

Inside sales: I participated several extensive sales training sessions to be able to work with walk-ins, new and existing club members. Made cold calls to potential new members to come in for a free trail visit of the spa.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.