Summary
Overview
Work History
Education
Skills
Timeline
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Jill Scanson

Customer Service Manager
Tacoma,WA

Summary

Dynamic Customer Service professional with a proven track record of enhancing customer loyalty through exceptional service and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Legend Jewelry, Inc.
10.2022 - Current
  • Consistently provide a culture of customer service excellence.
  • Communicate with customers via incoming calls and emails.
  • Verify product availability and offer substitutes when items are out of stock.
  • Produce sales proposals and email to customers for review.
  • Assist with pricing questions, and changes to existing order and shipping information.
  • Coordinate and expedite shipping to the National Accounts making sure all compliances are met.
  • Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Coach and mentor associates on performance-oriented strategies and customer satisfaction techniques.
  • Attend trade shows to act as admin and do in person sales with customers.
  • Arm and disarm vaults and alarms upon arrival and exiting the office.

Customer Service/Job Costing

Pacific Aero Tech
04.2021 - 10.2022
  • Generated and submitted quotes/sales proposals to the customer based on shop findings, customer requirements, and company pricing policies.
  • Responded to RFQ (Request for Quotes) in a timely manner, developing new relationships with potential customers and/or maintaining established working relationships with current customers
  • Identified equipment, labor, raw materials, purchased components, packaging, and other requirements needed to produce the product.
  • Participated in regular meetings with operations team members to review performance metrics, discuss areas for improvement, and plan future strategies.

Sales Support Specialist

Advantage Waypoint LLC
05.2018 - 11.2019
  • Developed working knowledge of CRM to efficiently track sales leads and activities.
  • Received and organized vendor samples for use by sales teams and trade shows.
  • Coordinated travel arrangements, including booking hotels and refrigerated trucks for food trade shows.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Maintained all client marketing materials in our library.

Project Support Specialist

Kompan Playgrounds
10.2012 - 06.2017
  • Sales and project support to 50 sales reps and agencies.
  • Collaborated with sales, installers and design teams to provide accurate written sales proposals.
  • Sourced prices from installers, contractors and third party vendors.
  • Negotiated preferred pricing to meet client's budget and maximize profit.
  • Issued purchase orders to third party vendors and scheduled deliveries and installation.

Education

Associate of Science - Administration of Justice

Highline College
Midway, WA

Skills

  • Customer Service Management
  • Administrative Support
  • Project Management
  • Proficient in CRM and ERP Systems
  • Microsoft Outlook, Word, and Excel
  • Account Management
  • Job Costing
  • Sales Proposals
  • Team Building and Coaching
  • Collaboration
  • Empathy
  • Office Management

Timeline

Customer Service Manager

Legend Jewelry, Inc.
10.2022 - Current

Customer Service/Job Costing

Pacific Aero Tech
04.2021 - 10.2022

Sales Support Specialist

Advantage Waypoint LLC
05.2018 - 11.2019

Project Support Specialist

Kompan Playgrounds
10.2012 - 06.2017

Associate of Science - Administration of Justice

Highline College

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Jill ScansonCustomer Service Manager