Jill Schaub
Granville ,MI
Summary
Dynamic General Manager with proven leadership at Little Caesars, enhancing operational efficiency and customer satisfaction. Skilled in staff training and development, I effectively managed budgets and schedules while fostering a collaborative team environment. Recognized for problem resolution and consistently meeting goals, I drive performance improvements and streamline processes.
Overview
24
24
years of professional experience
Work History
General Manager
Little Caesars
05.2005 - Current
- Contributed to daily operations to boost overall efficiency and service quality.
- Supported team in implementing strategic initiatives for improved customer satisfaction.
- Learned and utilized operational tools to streamline processes and reduce downtime.
- Collaborated with staff to identify areas for improvement in workflow and service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in daily operations to enhance overall efficiency and service quality.
- Maintained documentation of operational procedures to ensure compliance with standards and regulations.
Sales Associate
Curious World Pet Store
09.2001 - 04.2005
- Assisted customers in selecting appropriate pet supplies, enhancing overall shopping experience.
- Maintained cleanliness and organization of merchandise displays to ensure product accessibility.
- Processed transactions accurately using point-of-sale systems to improve operational efficiency.
- Provided informative product knowledge to customers, fostering trust and satisfaction.
- Collaborated with team members to restock inventory promptly, minimizing stockouts.
- Handled customer inquiries and resolved issues effectively to maintain high service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma - Psychology
GVSU
Allendale, MIHigh School Diploma - General Studies
Dewitt High School
DeWitt, MI06.1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Staff training
- Staff training/development
- Inventory control
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Schedule management
- Labor cost controls
- Deadline oriented
- Consistently meet goals
- Performance evaluations
Timeline
General Manager
Little Caesars
05.2005 - Current
Sales Associate
Curious World Pet Store
09.2001 - 04.2005
High School Diploma - Psychology
GVSU
High School Diploma - General Studies
Dewitt High School