Jill Schmitt
Greenville, Tx,Texas
Summary
Proven Shift Manager at Starbucks, adept in decision-making and customer service, significantly enhanced team performance and customer loyalty through effective training and problem-solving. Excelled in inventory control and employee mentorship, fostering a productive and cohesive workplace. Demonstrates exceptional cash handling and relationship-building skills, ensuring operational excellence and compliance with company standards.
Overview
1
1
Certification
Work History
Shift Manger
Starbucks
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Education
Lake Highland High School
Dallas, TX1998
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Team development
- Relationship building
- Delegating work
- Inventory control
- Inventory controls
Certification
Certified food safety manger
Timeline
Shift Manger
Starbucks
Lake Highland High School