Summary
Overview
Work History
Education
Skills
Affiliations
Woodworking Crafting, Antiques
Timeline
Generic

Jill Seymour

Thomaston,CT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Team Lead Receptionist

VCA Naugatuck Animal Hospital
07.2018 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Utilized Outlook to retrieve and deliver Antech laboratory reports, online (Chewy.com, Allivet, Wedgewood compounding pharmacies) client/patient records.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collect Cash, Credit, Checks, Care Credit, Care Club transactions. Weekly logging for Brinks bank deposits.
  • Fulfilled customer requests such as booking appointments, relaying important information on status of patient or client concerns.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Tracked important information in Cornerstone/Woofware spreadsheets and ran reports
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific exam room.

Fun Fair Volunteer

Harwinton Fair Association
12.2003 - Current
  • Provided general cleaning of venue spaces before, during, and after events.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff
  • Provided general cleaning of venue spaces before, during, and after events
  • Issued tickets to customers and collected payment and fees for desired services

Santa's Helper

Independent
11.2020 - 12.2023
  • Provide Christmas/Holiday cheer to hundreds of families and friends during Holiday season.
  • Interact with kids and parents by singing and getting them interacting with Mrs. Claus.
  • Making sure to listen and personalize their visit on train.
  • Telling them stories and history about Santa, Mrs. Claus, Reindeer and Elves..
  • Handing out jingle bells and toys.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Delivered information and details of interest about facility to visitors.

Education

High School Diploma -

Northwestern Regional High School
Winsted, CT
06.1986

Skills

  • Flexible Schedule
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Time Management
  • Crowd Security
  • POS Systems
  • Safety Procedures
  • Interpersonal Communication
  • Sales Abilities
  • Customer Service Expertise
  • Conflict Management
  • Clerical Support
  • Cash Handling
  • Bank Deposits
  • Ticket Sales

Affiliations

Harwinton Fair Association

Fear Free Certified through VCA

Santa Society

Woodworking Crafting, Antiques

Buy and sell privately antiques. Refurnishing small pieces of furniture for re-sell. Painting, sanding and dremel tools to create new items.

Timeline

Santa's Helper

Independent
11.2020 - 12.2023

Team Lead Receptionist

VCA Naugatuck Animal Hospital
07.2018 - Current

Fun Fair Volunteer

Harwinton Fair Association
12.2003 - Current

High School Diploma -

Northwestern Regional High School

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Jill Seymour