Jill Seymour
Thomaston,CT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Team Lead Receptionist
VCA Naugatuck Animal Hospital
Naugatuck, CT
07.2018 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Utilized Outlook to retrieve and deliver Antech laboratory reports, online (Chewy.com, Allivet, Wedgewood compounding pharmacies) client/patient records.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collect Cash, Credit, Checks, Care Credit, Care Club transactions. Weekly logging for Brinks bank deposits.
- Fulfilled customer requests such as booking appointments, relaying important information on status of patient or client concerns.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in Cornerstone/Woofware spreadsheets and ran reports
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific exam room.
Fun Fair Volunteer
Harwinton Fair Association
Harwinton, CT
12.2003 - Current
- Provided general cleaning of venue spaces before, during, and after events.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Issued tickets to customers and collected payment and fees for desired services.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Monitored guests and enforced rules, maintaining safety for visitors and staff
- Provided general cleaning of venue spaces before, during, and after events
- Issued tickets to customers and collected payment and fees for desired services
Santa's Helper
Independent
Railroad Museum Of New England
11.2020 - 12.2023
- Provide Christmas/Holiday cheer to hundreds of families and friends during Holiday season.
- Interact with kids and parents by singing and getting them interacting with Mrs. Claus.
- Making sure to listen and personalize their visit on train.
- Telling them stories and history about Santa, Mrs. Claus, Reindeer and Elves..
- Handing out jingle bells and toys.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Delivered information and details of interest about facility to visitors.
Education
High School Diploma -
Northwestern Regional High School
Winsted, CT06.1986
Skills
- Flexible Schedule
- Strong Work Ethic
- Teamwork and Collaboration
- Time Management
- Crowd Security
- POS Systems
- Safety Procedures
- Interpersonal Communication
- Sales Abilities
- Customer Service Expertise
- Conflict Management
- Clerical Support
- Cash Handling
- Bank Deposits
- Ticket Sales
Affiliations
Harwinton Fair Association
Fear Free Certified through VCA
Santa Society
Woodworking Crafting, Antiques
Buy and sell privately antiques. Refurnishing small pieces of furniture for re-sell. Painting, sanding and dremel tools to create new items.
Timeline
Santa's Helper
Independent
11.2020 - 12.2023
Team Lead Receptionist
VCA Naugatuck Animal Hospital
07.2018 - Current
Fun Fair Volunteer
Harwinton Fair Association
12.2003 - Current
High School Diploma -
Northwestern Regional High School