Jill Shatto
Crestview,FL
Summary
Reliable and organized Office Administrator with a proven ability to manage schedules, coordinate appointments, and handle inbound call with professionalism. Known for excellent communication skills, accurate bookkeeping, and maintaining smooth office operations through effective phone and email correspondence.
Overview
15
15
years of professional experience
Work History
Office Administrator
Gamma Tech Services
Naples, FL
07.2018 - 12.2025
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented office procedures improving workflow and communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated collection efforts to reduce outstanding receivables and improve cash flow.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Developed scripts for common customer scenarios, enhancing communication consistency across the team.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
Lead Server
Bayside Seafood Grill and Bar
Naples, FL
04.2011 - 06.2018
- Led team in delivering exceptional dining experiences through effective communication and service excellence.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention rates.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
Education
High School Diploma -
Buckeye Trail High School
Lore City, OHSkills
- Time management
- Office administration
- Scheduling appointments
- Inbound phone call handling
- Bookkeeping
- Excellent communication
- Organizational skills
- Phone and email etiquette
- Typing 40 words per minute
- Payroll and accounts payable and receivable
- Customer service
Timeline
Office Administrator
Gamma Tech Services
07.2018 - 12.2025
Lead Server
Bayside Seafood Grill and Bar
04.2011 - 06.2018
High School Diploma -
Buckeye Trail High School