Jill Sicheti Matsai
Nairobi,Kenya
Summary
Highly effective at anticipating and accommodating customer needs. Friendly, punctual, and enthusiastic team leader who maintains a positive attitude during peak hours. Organized and detail-oriented waitress with many years of experience in the hospitality industry.
Overview
12
12
years of professional experience
Work History
Housekeeping Team Leader
Facilities Management and Maintenance L.LC.
2021.07 - 2023.09
- Supervise work activities of housekeeping attendants during the shift
- Review the operation plan, assign task sheet, duties, and tasks of the day
- Ensure all housekeeping attendants have the proper tools and equipment to start their shift
- Review VIP's requirements, preferences, and special arrangements
- Monitoring and supporting the housekeeping attendants in delivering a high-quality cleaning standard consistently
- Ensure housekeeping attendants are maintaining a high standard of cleanliness, guest service standards, and good knowledge of the company's programs and initiatives through training and development
- Taking an active/hands-on approach with the daily cleaning tasks and conducting a final check/inspection of all lounges to ensure standards are met
- Investigate complaints received from his/her area regarding services, associates, and equipment and take corrective actions
- Supervise, coordinate, and participate in the cleanliness of all public areas, ensuring the highest possible standard of cleanliness.
Waitress
Ssence by Paramount Caterers
2020.01 - 2021.05
- Greeting welcoming and ushering guests to their seats
- Ensuring the guests are comfortable
- Serving guest, and refilling their drinks throughout the meal
- Removing empty plates, used silverware, and soiled napkins from tables, and setting tables
- Ensuring the environment is clean, tidy and presentable.
Receptionist and Waitress
Golden Dragon Entertainment Casino
2018.01 - 2019.12
- Receptionist: Maintaining safety and hygiene standards in the reception area
- Greeting visitors
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff member in time
- Waitress: Greeting, welcoming, and ushering guests to their seats
- Ensuring the guests are comfortable
- Serving guest, and refilling their drinks throughout the meal
- Removing empty plates, used silverware, and soiled napkins from tables, and setting tables
- Ensuring the environment is clean, tidy, and presentable.
Waitress
Baie Lazare Properties
2012.01 - 2014.12
- Greeting, welcoming, and ushering guests to their seats
- Ensuring the guests are comfortable
- Presenting menus to guests, explaining menu items, and taking orders
- Liaising with kitchen staff regarding orders
- Serving guest, and refilling their drinks throughout the meal
- Removing empty plates, used silverware, and soiled napkins from tables, and setting tables
- Ensuring the environment is clean, tidy, and presentable.
Education
Kenya Certificate of Secondary Education (KCSE) - 'O' levels -
Scholar Girls School
Nairobi, Kenya11.2012
Kenya Certificate of Primary Education (KCPE) -
Busara Primary School
Nairobi, Kenya11.2008
Skills
- Friendliness & Personability
- Written & Verbal Communication Skills
- Collaborative & Interpersonal Skills
- Physical Stamina & Strength
- Food Safety & Personal Hygiene
- Active listening skills.
- The ability to accept criticism and work well under pressure
Personal Information
ID Number: 31417514
Cover Letter
Dear Hiring Manager, I am writing to express my interest in the open waitress position at your establishment. With over 6 years of experience in the restaurant's setup, I bring a strong background in serving and providing exceptional customer service. I am known for my outstanding customer service skills, active listening abilities, and positive attitude in tackling daily challenges. I have enjoyed building strong relationships with customers and am now seeking a new opportunity with a dynamic restaurant. I have attached my resume for your kind review and consideration. Thank you for considering my application. I am eager to hear from you about the next step. Sincerely, Jill Sicheti Matsai
Awards
2023, Employee Of the Month, Facilities Management and Maintenance L.LC.
References
- Patrick Odour Onyango, Housekeeping Supervisor, Facilities Management and Maintenance LLC, +974 7050 8765
- Jessica Yunice Apiyo, Baie Lazare Properties, +254 722 740 037, jessiekam2001@yahoo.com
- Agatha, Ssence by Paramount Caterers, +254 713 333 335
Timeline
Housekeeping Team Leader
Facilities Management and Maintenance L.LC.
2021.07 - 2023.09
Waitress
Ssence by Paramount Caterers
2020.01 - 2021.05
Receptionist and Waitress
Golden Dragon Entertainment Casino
2018.01 - 2019.12
Waitress
Baie Lazare Properties
2012.01 - 2014.12
Kenya Certificate of Secondary Education (KCSE) - 'O' levels -
Scholar Girls School
Kenya Certificate of Primary Education (KCPE) -
Busara Primary School
Similar Profiles
MOHAMMED HAMSHIMOHAMMED HAMSHI
Facilities Engineer at FACILITIES MAINTENANCE AND MANAGEMENTFacilities Engineer at FACILITIES MAINTENANCE AND MANAGEMENT
ANTHONY LEONA DEL ROSARIOANTHONY LEONA DEL ROSARIO
Recruitment Lead at Facilities Management & Maintenance CompanyRecruitment Lead at Facilities Management & Maintenance Company
FIDES NTINYARIFIDES NTINYARI
Social Worker Administrator at Facilities Management and Maintenance (FMM)Social Worker Administrator at Facilities Management and Maintenance (FMM)