Jill Sicheti Matsai
Nairobi,Kenya
Summary
Highly effective at anticipating and accommodating customer needs. Friendly, punctual, and enthusiastic team leader who maintains a positive attitude during peak hours. Organized and detail-oriented waitress with many years of experience in the hospitality industry.
Overview
12
12
years of professional experience
Work History
Housekeeping Team Leader
Facilities Management and Maintenance L.LC.
07.2021 - 09.2023
- Supervise work activities of housekeeping attendants during the shift
- Review the operation plan, assign task sheet, duties, and tasks of the day
- Ensure all housekeeping attendants have the proper tools and equipment to start their shift
- Review VIP's requirements, preferences, and special arrangements
- Monitoring and supporting the housekeeping attendants in delivering a high-quality cleaning standard consistently
- Ensure housekeeping attendants are maintaining a high standard of cleanliness, guest service standards, and good knowledge of the company's programs and initiatives through training and development
- Taking an active/hands-on approach with the daily cleaning tasks and conducting a final check/inspection of all lounges to ensure standards are met
- Investigate complaints received from his/her area regarding services, associates, and equipment and take corrective actions
- Supervise, coordinate, and participate in the cleanliness of all public areas, ensuring the highest possible standard of cleanliness.
Waitress
Ssence by Paramount Caterers
01.2020 - 05.2021
- Greeting welcoming and ushering guests to their seats
- Ensuring the guests are comfortable
- Serving guest, and refilling their drinks throughout the meal
- Removing empty plates, used silverware, and soiled napkins from tables, and setting tables
- Ensuring the environment is clean, tidy and presentable.
Receptionist and Waitress
Golden Dragon Entertainment Casino
01.2018 - 12.2019
- Receptionist: Maintaining safety and hygiene standards in the reception area
- Greeting visitors
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff member in time
- Waitress: Greeting, welcoming, and ushering guests to their seats
- Ensuring the guests are comfortable
- Serving guest, and refilling their drinks throughout the meal
- Removing empty plates, used silverware, and soiled napkins from tables, and setting tables
- Ensuring the environment is clean, tidy, and presentable.
Waitress
Baie Lazare Properties
01.2012 - 12.2014
- Greeting, welcoming, and ushering guests to their seats
- Ensuring the guests are comfortable
- Presenting menus to guests, explaining menu items, and taking orders
- Liaising with kitchen staff regarding orders
- Serving guest, and refilling their drinks throughout the meal
- Removing empty plates, used silverware, and soiled napkins from tables, and setting tables
- Ensuring the environment is clean, tidy, and presentable.
Education
Kenya Certificate of Secondary Education (KCSE) - 'O' levels -
Scholar Girls School
Nairobi, Kenya11.2012
Kenya Certificate of Primary Education (KCPE) -
Busara Primary School
Nairobi, Kenya11.2008
Skills
- Friendliness & Personability
- Written & Verbal Communication Skills
- Collaborative & Interpersonal Skills
- Physical Stamina & Strength
- Food Safety & Personal Hygiene
- Active listening skills
- The ability to accept criticism and work well under pressure
Personal Information
ID Number: 31417514
Cover Letter
Dear Hiring Manager, I am writing to express my interest in the open waitress position at your establishment. With over 6 years of experience in the restaurant's setup, I bring a strong background in serving and providing exceptional customer service. I am known for my outstanding customer service skills, active listening abilities, and positive attitude in tackling daily challenges. I have enjoyed building strong relationships with customers and am now seeking a new opportunity with a dynamic restaurant. I have attached my resume for your kind review and consideration. Thank you for considering my application. I am eager to hear from you about the next step. Sincerely, Jill Sicheti Matsai
Awards
2023, Employee Of the Month, Facilities Management and Maintenance L.LC.
References
- Patrick Odour Onyango, Housekeeping Supervisor, Facilities Management and Maintenance LLC, +974 7050 8765
- Jessica Yunice Apiyo, Baie Lazare Properties, +254 722 740 037, jessiekam2001@yahoo.com
- Agatha, Ssence by Paramount Caterers, +254 713 333 335
Timeline
Housekeeping Team Leader
Facilities Management and Maintenance L.LC.
07.2021 - 09.2023
Waitress
Ssence by Paramount Caterers
01.2020 - 05.2021
Receptionist and Waitress
Golden Dragon Entertainment Casino
01.2018 - 12.2019
Waitress
Baie Lazare Properties
01.2012 - 12.2014
Kenya Certificate of Secondary Education (KCSE) - 'O' levels -
Scholar Girls School
Kenya Certificate of Primary Education (KCPE) -
Busara Primary School
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