Summary
Overview
Work History
Education
Skills
Additional Qualifications
Affiliations
Accomplishments
Certification
Timeline
SoftwareEngineer

JILL SKARKY

IT Leader
Payson,AZ

Summary

Strategic leader recognized for driving productivity and ensuring efficient task completion. Expertise in team motivation, strategic planning, and conflict resolution contributes to seamless operations and successful project outcomes. Strong communication, adaptability, and problem-solving skills facilitate effective team leadership and goal achievement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager IT, Enterprise Applications

Core and Main
01.2023 - Current
  • Lead a team of ERP business analysts, team leads, and external consultants/vendors to support the diverse ERP environment, consisting of multiple ERP systems.
  • Collaborate with operational stakeholders at all levels to identify and deliver solutions to complex business problems.
  • Ensure the ERP systems support the strategic goals and objectives of the organization, streamline operations, and enhance efficiency across all brands.
  • Developed a comprehensive M&A Portfolio and ERP Playbook, establishing consistent guidelines for planning, integration, and support of ERP systems acquired through mergers and acquisitions – accelerating migration timelines, enhancing operational efficiency, and minimizing business disruption.
  • Achieved over $3M in annual cost savings by identifying and executing opportunities to reduce professional service fees, decommission legacy systems, and eliminate underutilized software subscriptions.
  • Expanded leadership scope within one year to include management of HR and Enterprise Applications such as Workday, Concur, Empryean Benefit Solutions and ServiceNow.
  • Strengthened ERP application security and streamlined compliance by developing standardized operating procedures for access requests using ServiceNow, ensuring automated documentation of separation of duties.
  • Discovered and activated previously untapped RF Smart and NetSuite settings, resulting in a comprehensive overhaul of internal audit controls. Achieved an 85% reduction in processing time, accelerated same-day shipments, and fully automated management and audit compliance within NetSuite.

Director of Business Applications

FlexPrint Technologies
01.2022 - 12.2023
  • Coordinated with internal stakeholders across multiple brands to align priorities and enhance system improvements.
  • Managed ongoing operations, implementation, and support of business applications portfolio for Flex Technology Group.
  • Directed teams overseeing applications including Integration Architecture, Dynamics 365, ERP for HR, Marketing, Sales, and Operations.
  • Developed roadmap and strategy to consolidate disparate systems into consistent platforms for various brands.
  • Spearheaded consolidation of divergent systems into three cohesive solutions: Dynamics 365, e-Automate (ERP), and a cutting-edge Configure, Price, Quote solution within one year.
  • Established governance team and focus group with key stakeholders and executive leaders to drive alignment.
  • Revitalized stagnant project by ensuring compliance of unsupported ERP system following seven years of inactivity.
  • Cultivated relationships with stakeholders through transparent communication, aligning results with organizational objectives.

Business Applications Manager

Salt River Project
Tempe
04.2020 - 06.2022
  • Managed technical support for enterprise application portfolio exceeding 50 applications across Cybersecurity, Field Operations, Facilities, and Logistics.
  • Led team of 8 developers and managed annual budget of ~$50M.
  • Transformed low-performing teams through coaching, mentoring, and continuous improvement initiatives.
  • Designed streamlined processes and enhanced ServiceNow utilization in compliance with SRP standards.
  • Created dashboards to increase visibility and reduced backlog of over 500 items by four times.
  • Supported 30% increase in volume with robust operational procedures.
  • Reviewed and approved project budgets, funding requests, cost allocations, and reporting metrics.
  • Dramatically improved internal customer service by resolving complex client issues as escalation point.

Team Lead, Microsoft Dynamics 365

Salt River Project
Tempe
08.2018 - 04.2020
  • Managed over 30 CRM applications and a team of 10 employees, driving strategic IT development.
  • Implemented structured leadership, transforming team dynamics and accountability for performance.
  • Recruited high-performing talent while removing underperforming staff to enhance team effectiveness.
  • Collaborated with HIT Assessment Team, Cyber Security, and Procurement to ensure best practices.
  • Brought in mobile development skills to diversify technical capabilities within the team.
  • Established a Dynamics Center of Excellence through strategic governance aligned with corporate goals.
  • Promoted Dynamics as a rapid development tool through comprehensive roadshows across departments.
  • Created a critical needs backlog of approximately 50 items while balancing business objectives.

Senior IT Systems Analyst & Project Manager

Salt River Project
02.2012 - 08.2018
  • Managed IT project operations for four risk-related vendor applications, including Legal Services and Security.
  • Delivered over 20 projects annually while ensuring alignment with business processes.
  • Led migration of legacy incident management system into D3 for Security Services, resolving five-year backlog.
  • Developed business and technical process models along with use cases to enhance system requirements.
  • Collaborated with team members to create defining documents that improved project prioritization.
  • Facilitated training sessions across Arizona for over 200 security officers, managing a cross-functional team of 12.
  • Transformed workflows between Land and Survey Risk Teams by deploying new CRM (Dynamics CE).
  • Streamlined project backlog using Team Foundation Server (TFS) and an iterative development approach.

Senior Business Analyst | Performance Management Analyst

Salt River Project
01.2008 - 02.2012
  • Improved vendor application support and customer service through standardized work initiation process development.
  • Directed change management efforts and designed digital dashboards for high-profile reporting projects.
  • Developed business intelligence reports integrating data from multiple systems to enhance insights.
  • Facilitated communication between clients and developers to ensure project alignment.

Education

Bachelor’s Degree - Information Systems

University of Central Oklahoma
Edmond, OK

Some College (No Degree) - Accounting And Finance

DeVry University
Phoenix, AZ

Skills

  • ERP implementation and integration
  • Strategic planning and optimization
  • Data governance and IT management
  • Project coordination and oversight
  • Team leadership and coaching
  • Conflict resolution and engagement
  • Effective communication skills
  • Innovation management and strategy
  • Budget management
  • Problem solving
  • Relationship management
  • Systems optimization
  • Critical thinking
  • Stakeholder engagement

Additional Qualifications

  • Strong Verbal and Written Communication Skills
  • Cross-Functional Team Leadership
  • Attention to Detail
  • Time Management
  • Vendor Management
  • Regulatory & Compliance Knowledge
  • Service Management
  • SDLC
  • Strategic Planning

Affiliations

  • Treasurer - See Canyon Homes LLC

Accomplishments

  • W.P. Carey Executive Education: Innovation, Leadership & Strategy Program

Certification

  • SQL Server 2008: Reporting Services
  • Agile Bootcamp - May 2011
  • Enterprise Content Mangement Program - May 2018
  • Microsoft Dynamics 365 Fundamentals - Feb 2020

Timeline

Manager IT, Enterprise Applications

Core and Main
01.2023 - Current

Director of Business Applications

FlexPrint Technologies
01.2022 - 12.2023

Business Applications Manager

Salt River Project
04.2020 - 06.2022

Team Lead, Microsoft Dynamics 365

Salt River Project
08.2018 - 04.2020

Senior IT Systems Analyst & Project Manager

Salt River Project
02.2012 - 08.2018

Senior Business Analyst | Performance Management Analyst

Salt River Project
01.2008 - 02.2012

Bachelor’s Degree - Information Systems

University of Central Oklahoma

Some College (No Degree) - Accounting And Finance

DeVry University

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