Jill Slabaugh
Weed,CA
Summary
Accomplished Office Manager and Medical Assistant with a proven track record at Glen O'Sullivan, MD, excelling in customer service and office management. Expert in maintaining confidentiality, enhancing clinic efficiency by over 30%, and fostering trust through exceptional communication. Skilled in staff management and workflow optimization, demonstrating a commitment to quality care and operational excellence.
Overview
35
35
years of professional experience
Work History
Office Manager
Glen O'Sullivan, MD
08.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Medical Assistant
John Harch, MD
01.1990 - 01.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
High School Diploma -
Enterpise High Schollo
Redding, CACNA -
Enterprise High School
Redding, CA02-1984
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Scheduling and calendar management
- Administrative support
- Clerical support
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Staff hiring
- Employee training
- Workflow optimization
- Team supervision
Languages
English
Timeline
Office Manager
Glen O'Sullivan, MD
08.2016 - Current
Medical Assistant
John Harch, MD
01.1990 - 01.2010
High School Diploma -
Enterpise High Schollo
CNA -
Enterprise High School
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