Jill S Lockard
Omaha,United States
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Financial Administrative Specialist - Payroll Lead
Veteran Health Administration Financial Services
06.2024 - Current
- Salary: 63,779.00 USD Bi-Weekly
- Hours per week: 40
- Series: 0501 Pay Plan: GS Grade: 9
- Duties, Accomplishments and Related Skills:
- I troubleshoot and resolve payroll, leave, and time and attendance issues; research and resolve employee grievances involving pay and leave entitlements, I am the subject matter expert in regards to all payroll and leave issues.
- I train Payroll Technicians, one on one or in a group setting on the policies and process of timekeeping in Defense Civilian Pay System (DCPS), Defense Finance and Accounting Service (MYPAY/DFAS), Human Resource program (HR Smart), Human Resource program (HR Smart) programs with the finance department.
- I fill in for leadership on a daily basis when they are not able to attend meetings and make their PowerPoint presentations. I give new hire presentations to new employees when coming onboard to the facility. I give training presentations in meetings and provide all updated information through the presentations.
- I advise and work with over 250 new and old timekeepers and supervisors on establishing and prioritizing their workload so they may accomplish their projects and timekeeping tasks. I work with them to meet the timesheet deadlines by directing them with the correct codes and policies. I monitor Veterans Affair Time and Attendance system (WEBTA/VATAS) ques and incoming information regarding timesheets and new employees to help meet the deadlines and to keep leadership informed of any concerns with employee’s pay
- I enter all new employee information into the Defense Civilian Pay System (DCPS). Respond to all legal documents and verification information forms through email, teams, or mail service daily.
- My 40 years of customer service helps me give fanatical customer service through Light Electronic Action Framework system (LEAF) program, teams, email, phone or in person on daily basis on the full range of pay, premium pay, and leave administration laws, regulations, and policies. I work with external and internal customers on a daily basis. I am the customer service lead for the payroll department and make sure that everyone is getting the help and information they need.
- I work with special project teams to help improve performance and create more efficient processes to help employee’s complete and understand the payroll process and make sure all employees understand the rules and laws of the civilian pay system. I notify all Payroll, timekeepers and supervisors and financial staff of various changes within the payroll department through email reminders, notices from national and instructions on how to complete new process. I help set up precedent process for local payroll staff to help with teams’ workload
- I run and analyze payroll reports daily from the Defense Civilian Pay System (DCPS); to locate pay discrepancies, I create necessary tickets in the Remedy system and Financial Service Center Self Service (FSC system) to help resolve issues that may not be able to be resolved locally. I work with timekeepers and supervisors to make sure all laws, regulations and policies are followed and notify them on the necessary changes they need to make.
- I am the subject matter expert in collecting and research information for internal and external payroll and financial audits through Veterans Health Information System and technology (VISTA), Defense Civilian Pay System (DCPS), Veterans Affair Time and Attendance system (WEBTA/VATAS). I apply pay rules and regulations in analyzing payroll information and resolving pay and leave errors or discrepancies. I maintain and keep all records in compliance with laws, regulations policies under civilian pay US codes title 5 and title 38. I notify supervisor of any violation or discrepancies that may become an issue. I work with the financial team on debt waivers and help budget with new locations of staff members.
- I work with Human Resource Department daily on multiple HR issues from Employee Benefits to pay coding issues by putting corrected codes into the Human Resource program (HR Smart) and reviewing and inputting the benefits codes into the Veterans Affair Time and Attendance system (WEBTA/VATAS). I review and analyze all documents are in employee files regarding Veteran Health Administration policies and laws.
- I am the subject matter expert when reviewing the premium pay reports and correcting data in all payroll systems. I review over 250 employees’ files to make sure all premium pay codes are applied correctly in all pay and record systems.
- I have become proficient in using the Defense Civilian Pay System (DCPS), Defense Finance and Accounting Service (MYPAY/DFAS), Veterans Affair Time and Attendance system (WEBTA/VATAS), Human Resource program (HR Smart) programs with the finance department.
- I worked with the Chief of nursing to come up with information for the 72/80 work schedule due to the nursing shortage. We were trying to find ways to keep nurses by offering nurses alternative work schedule. I did all the policy research and investigated what premiums they would get and how their leave would be calculated. I created a power point presentation to the nurses at multiple location and became the information expert.
- I am the records management liaison for the department and clean and organize all hardcopy and electronic filing system. Created and work with the staff members on the operation clean file project. Were all filles are being restructured for easy access and the information provide is up to date and current efficient information.
- This is a federal job
Security Assistant
Veteran Health Administration Police Service
11.2018 - 12.2020
- Salary: 39,000.00 USD Bi-weekly
- Hours per week: 40
- Series: 0086 Pay Plan: GS Grade: 5
- Duties, Accomplishments and Related Skills:
- I serve as one of the primary card issuers and/or registrar for the Personal Identity Verification (PIV) system.
- Create variety of correspondence and reports for employee labor relations from handwritten or rough-typed drafts into proper format, with correct spelling, grammar, capitalization and punctuation.
- I am responsible for maintaining the completed and formally authorized PIV request, the approval notice from the PIV registrar, the name of the PIV credential holder and the credential identifier.
- Validate the identity and certification status of PIV Sponsor that input applicant information into the PIV Enrollment Portal.
- Prepare administrative reviews or audits and compose accurate, thorough and concise reports on various PIV office relation functions as assigned or required.
- Performs other duties as assigned
- This is a federal job
Lead Transportation Officer - Behavior Detection
Transportation Security Administration
07.2016 - 11.2018
- Salary: 44,296.00 USD Bi-weekly
- Hours per week: 40
- Series: 1802 Pay Plan: Other Grade: F
- Duties, Accomplishments and Related Skills:
- I identify, distribute, and balance workloads and tasks among employees in accordance with established workflow and skill level.
- I adjust accomplish the workload in accordance with established priorities.
- Provide input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, etc.
- Implement security screening procedures in accordance with TSA objectives and directives.
- Assist with investigations of incidents, and preparing incident reports or other documents that convey required information.
- Train team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, etc.).
- I collect and input data on a daily basis for reporting purposes.
- I handle daily complaints and fill in when Supervisor Transportation Security Officer is not available
- I conduct Behavior Detection Analysis (BDA) Program duties at assigned airport
- I engage in voluntary encounters and casual conversations with individuals to analyze And assess behaviors and refer individuals for additional screening when criteria is met.
- I develop baseline data which includes identifying flight destinations, understanding the anticipated composition of travelers associated with the flights, behaviors to be expected, and deviations from those support of the Behavior Detection and Analysis (BDA) Program. I make security-based decision using intelligence, critical thinking, experience, observation, and passenger engagement as prescribed in the BDO Standard Operating Procedures (SOP) and training.
- Assess multiple individuals simultaneously and use defined methods to detect unusual behavior. I exercise sound judgment while performing passive observation.
- I determine when behaviors have been resolved based on the completion of Behavior Detection Referral Screening.
- Verify appropriate checkpoint procedures are followed if prohibited items or hazardous materials are discovered during a referral.
- Document information used as the basis for referrals and utilize computer hardware and software.
- I prepare incident reports when law enforcement is involved.
- This is a federal job
Screener
Transportation Security Administration
09.2006 - 07.2016
- Duties, Accomplishments and Related Skills:
- On TSO Detail Position; I organize and complete record management projects. I interview and complete multiple assessments of new hire candidates. I analyze information and enter it onto excel spreadsheets. I assist administrative staff and other departments on daily tasks and projects.
- Ensures the integrity of TSA by keeping all of the details about the procedures and policies confidential; handles very sensitive information about security for the public routinely interprets and consistently applies the Standard Operating Procedure (SOP) and applicable Federal laws without supervision.
- Consults with other TSOs and management regarding the application of the SOP when questionable situations occur.
- Certified to use the computerized tomography x-ray equipment and explosive trace detection unit; examines baggage in an accurate and timely manner.
- As necessary, performs physical searches of baggage and property, looking for integrated explosive devices (IEDs), to ensure the safety of flights for all passengers.
- Provides customer service in a professional manner, emphasizing the necessity to process bags in a timely and efficient way while, at the same time, ensuring TSA’s mission is fulfilled.
- Resolves disputes with passengers by listening to their concerns and then explaining the requirements for passing through the checkpoint; ensures that the passengers are heard and, at the same time, meets all of the requirements identified in the SOP.
- Communicates effectively with employees and passengers; recognized by supervisor for providing outstanding customer service.
- Is flexible in helping TSA achieve its goals, which is demonstrated by being willing to change work schedule as needed.
- Observes visual cues; understands how to distinguish between what is relevant and what is not relevant; reports suspicious behavior to the supervisor.
- Completes the required training; takes courses through TSA online learning courses to enhance understanding of existing procedures and to learn new procedures.
- Mentor old and new TSOs on the daily operations of checkpoint screening procedures and baggage screening procedures.
- I am a Passenger Support Specialist (PSS). I help special needs passengers through the screening process. I assist in resolving passenger issues.
- Successfully passes the two-part exams given annually to each TSO, including a written exam that addresses knowledge of the SOP and a hands-on exam that addresses demonstrated ability to complete each task of the job.
- On the Surge Capacity Force; I have been deployed and worked on hurricane Sandy by helping people with claim forms and providing information on everything that is available for them through the use of FEMA ‘s information system. I have completed multiple FEMA emergency courses: IS-35 FEMA Safety Orientation, IS-100 b Introduction to Incident Command System (ICS), IS-102 c Preparing for Federal Disaster Operations: FEMA Response Partners-(10/31/2013), IS-700 a National Incident management System (NIMS). An Introduction, IS-800 b National Response Framework (NRF), An Introduction.
- This is a federal job
Education
Associate degree - Broadcasting, Communications
Iowa Central Community College
Fort Dodge, IA06.1994
Accounting
Metropolitan Community College
Omaha, NESkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team management
- Complaint handling
- Issue resolution
- Report preparation
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
Language Skills
English
Additional Information
- Member of the Honor Society at Iowa Central Community College, Recipient of the Iowa Broadcasting Association Scholarship, Inducted into the Who’s Who in American Junior Colleges, 4.0 GPA, Screener of the Year 2014, Member of the Scheduling Committee 2011,2012. Member of the Surge Capacity Force 2012-current, Member of the TACT Team 2014, Member of the Joint Awards Committee 2014-2018.
- Windows NT ,7,10, Excel, Microfiche, Ten-key Scanner and Computer, Radio Communication Board, and Phantom Program Remote Communication System
- Data entry programs including: SOTS, CRT, USRP, BOS, AWD. Stock Market programs, including CAM and ILX
- Payroll programs including Web TA/ My Pay, Workforce Central (WFC), Kronos, AIM, DCPS, DFAS, VATAS, HR Smart, Remedy program, FSC portal program.
- 2023- Leading at the Speed of Trust Part I & II. 2024 VHA Standardized Lean White Belt course. 2024-2025 Leading at all Levels (LAL) course. 2024- Learning Excel 2021, Excel PivotTable Tips. 2025- Omaha NWI-Coach and Mentor Certification program.
Timeline
Financial Administrative Specialist - Payroll Lead
Veteran Health Administration Financial Services
06.2024 - Current
Security Assistant
Veteran Health Administration Police Service
11.2018 - 12.2020
Lead Transportation Officer - Behavior Detection
Transportation Security Administration
07.2016 - 11.2018
Screener
Transportation Security Administration
09.2006 - 07.2016
Accounting
Metropolitan Community College
Associate degree - Broadcasting, Communications
Iowa Central Community College
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