Summary
Overview
Work History
Education
Skills
Timeline
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Jill Sny

Carver,MN

Summary

Skilled in administrative support and empathetic listening, I leveraged these abilities at Covertight to enhance customer service and support sales teams. My experience as a Family Caregiver and Travel Agent showcases my strong interpersonal skills and ability to prioritize effectively, ensuring high levels of client satisfaction and care coordination.

Overview

15
15
years of professional experience

Work History

Family Caregiver

Sny Family
Prior Lake , MN
03.2006 - 04.2012
  • Provided 24/7 care for a terminally ill 38-year-old patient.
  • Prepared customized meals and assisted with all activities of daily living.
  • Bridged patient/care team communication administered all medications, assured patient safety, and ensured compliance with physician directives.
  • Transported and accompanied the patient to all medical and specialty care appointments.
  • Offered emotional support while assisting the patient with navigating traumatic end-of-life issues.

Administrative Assistant

Covertight
East Bethel , MN
03.1999 - 08.2011
  • Responded to telephone inquiries, greeted office visitors, and provided administrative support to sales representatives.
  • Assisted customers with securing contractor bids, and facilitated the installation of pre-sold roofing products.
  • Established and maintained positive relationships while providing superior customer service to a high-quality contractor base.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Travel Agent

Mainline/Carlson Wagonlit Travel
Minneapolis, MN
02.1997 - 03.1999
  • Booked transportation and hotel reservations using computer or telephone.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
  • Analyzed customer feedback to improve service offerings and client satisfaction.

Education

Certificate - Travel Agent

McConnell School of Travel
Minneapolis
01-1998

High School Diploma -

Columbia Heights High School
Minneapolis, MN
06-1993

Skills

  • Administrative support
  • Prioritizing patients
  • Empathetic listening
  • Care team coordination
  • Microsoft Office Suite
  • Relationship building
  • Deadline oriented
  • Multitasking and prioritization
  • Strong interpersonal skills

Timeline

Family Caregiver

Sny Family
03.2006 - 04.2012

Administrative Assistant

Covertight
03.1999 - 08.2011

Travel Agent

Mainline/Carlson Wagonlit Travel
02.1997 - 03.1999

Certificate - Travel Agent

McConnell School of Travel

High School Diploma -

Columbia Heights High School

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Jill Sny