JILL SPEAS
Morganton,NC
Summary
Seasoned healthcare professional with a deep-rooted passion for wellness and a keen interest in transitioning into the hospitality sector as a Spa Director. Armed with over 10 years of experience in healthcare leadership roles, I have honed my skills in team management, operational excellence, and customer service. Recognized for my ability to create a nurturing environment and deliver exceptional service, I am eager to bring these talents to the forefront. Committed to curating unforgettable spa experiences and driving guest satisfaction, I am excited to leverage my healthcare expertise to elevate the resort's spa offerings and contribute to its overall success.
Overview
21
21
years of professional experience
Work History
Member Care Coordinator
Community Care of North Carolina
Garner, NC
09.2019 - 02.2024
- Provided leadership in referral intake, verification, and coordinated care management team referrals.
- Guided patients through healthcare navigation, implemented health education programs, and advocated for patient needs.
- Developed strategies to improve operational procedures and reduce costs.
- Monitored customer feedback to identify areas of improvement in service offerings.
- Enhanced performance through collaboration with diverse teams.
- Organized teams and resources to optimize timely deliverables.
Behavioral Health/Palliative Care Coordinator
AccessCare
Cary, NC
07.2012 - 09.2019
- Spearheaded initiatives to improve health outcomes and reduce costs in primary care practices and hospitals, demonstrating leadership in healthcare innovation.
- Partnered with local networks to enhance access to behavioral health resources, facilitating care coordination.
- Organized and facilitated interdisciplinary team meetings to discuss patient needs and progress.
- Collaborated with other healthcare professionals such as physicians, nurses, social workers., regarding treatment plans for each patient.
- Provided technical assistance to primary care practices, supported integration efforts, and conducted assessments of Medicaid patients, showcasing leadership in guiding healthcare delivery improvements.
Lead Psychiatric Social Worker/Detox & Behavioral Unit
UNC Health Blue Ridge
Morganton, NC
01.2011 - 07.2012
- Managed comprehensive behavioral health program, provided counseling and support, conducted assessments, and led therapy sessions, demonstrating leadership in patient care.
- Oversaw discharge planning, directed treatment team meetings, and conducted individual therapy sessions, showcasing leadership in interdisciplinary collaboration.
- Developed relationships with community resources and organizations to provide additional support for clients.
Community Support Team/ Intensive In-Home Team Director
One Love Services
Morganton, NC
01.2010 - 01.2011
- Provided leadership in clinical and administrative operations, streamlined processes, and fostered partnerships.
- Conducted job evaluations, led recruitment efforts, and organized electronic files, demonstrating leadership in team management.
- Created a system for tracking project milestones and ensuring deadlines were met.
- Mentored new team members in order to onboard them quickly into the company culture.
- Analyzed data from customer surveys to identify areas of improvement within the team.
- Managed budgeting processes related to projects, including forecasting costs and expenses.
- Generated reports outlining key performance indicators for senior management review.
- Monitored employee performance metrics such as attendance records, productivity levels.
- Resolved conflicts between employees in an efficient manner while maintaining positive relationships.
- Recruited new employees when necessary by organizing job postings, interviewing candidates.
- Developed strategies for improving customer satisfaction levels through better communication practices.
Community Support Team Lead
Strategic Interventions, Inc.
Nebo, NC
03.2008 - 01.2010
- Led delivery of Community Support Team Services, engaged in meetings, and provided counseling and support, showcasing leadership in patient care.
- Developed strategies to increase team productivity and improve customer service levels.
- Authored care plans, documentation, and represented client needs in hearings, demonstrating leadership in care coordination.
- Trained new staff in relevant processes and procedures.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
Outpatient Therapist/Clinical Team Lead
A Caring Alternative
Morganton, NC
01.2007 - 03.2008
- Led treatment team meetings, conducted assessments, and oversaw medication management, showcasing leadership in clinical care
- Delivered outpatient therapy services, demonstrating leadership in patient-centered care.
- Maintained accurate client records according to agency policies and procedures.
- Participated in multidisciplinary team meetings to coordinate care for clients.
- Provided case management services including linking clients to community resources as needed.
- Educated clients about their diagnosis and available treatments options in order to promote self-advocacy skills.
Community Support Team Director/Foothills Area Program-Mental Health Director
Mental Health Association
Morganton, NC
08.2003 - 01.2007
- Directed clinical and administrative operations, managed referrals, led meetings, and supported HR functions, demonstrating leadership in organizational management
- Led recruitment, conducted evaluations, and organized files, showcasing leadership in human resource management.
- Developed and implemented health policies, procedures and standards.
- Conducted outreach activities to increase awareness of health services in the community.
- Evaluated programs for effectiveness and made recommendations for improvement.
- Monitored budget allocations for health services.
- Supervised staff of physicians, nurses, and other healthcare professionals.
Education
Master of Arts: Counseling -
LENOIR-RHYNE UNIVERSITY
12.2004
Bachelor of Arts: Psychology -
UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL
05.2000
Skills
- Leadership
- Collaboration
- Verbal and written communication
- Problem-solving
- Adaptability
- Compliance
- Efficiency and Operations Management
- Decision-making skills
- Staff Development and Employee Relations
- Budget Development
Timeline
Member Care Coordinator
Community Care of North Carolina
09.2019 - 02.2024
Behavioral Health/Palliative Care Coordinator
AccessCare
07.2012 - 09.2019
Lead Psychiatric Social Worker/Detox & Behavioral Unit
UNC Health Blue Ridge
01.2011 - 07.2012
Community Support Team/ Intensive In-Home Team Director
One Love Services
01.2010 - 01.2011
Community Support Team Lead
Strategic Interventions, Inc.
03.2008 - 01.2010
Outpatient Therapist/Clinical Team Lead
A Caring Alternative
01.2007 - 03.2008
Community Support Team Director/Foothills Area Program-Mental Health Director
Mental Health Association
08.2003 - 01.2007
Master of Arts: Counseling -
LENOIR-RHYNE UNIVERSITY
Bachelor of Arts: Psychology -
UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL