Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jill Stanizzi

Coventry,CT

Summary

Results-driven Client Services Director with 15+ years of experience leading high-performing teams, driving client satisfaction, and optimizing fulfillment operations. Proven success in relationship management, project execution, process improvement, and cross-functional leadership. Adept at building long-term client partnerships, negotiating contracts, and delivering operational efficiency across diverse industries. Passionate about driving strategic outcomes while fostering a culture of service excellence.

Overview

26
26
years of professional experience

Work History

Director of Client Services

Fosdick Fulfillment Corporation
Wallingford, CT
01.2007 - Current
  • Lead a department of 12 Account Managers supporting over 100 clients across multiple industries.
  • Drive client retention through proactive service, program analysis, and strategic enhancements.
  • Oversee all aspects of client onboarding, project management, and ongoing program success.
  • Facilitate cross-functional collaboration between internal teams and external vendors to ensure timely, cost-effective solutions.
  • Conduct client meetings and business reviews to track performance and growth opportunities.
  • Negotiate service contracts and vendor agreements, ensuring optimal value and outcomes.
  • Analyze invoicing and financial reports to identify savings and process improvements.
  • Document and streamline internal procedures to enhance efficiency and eliminate redundancy.
  • Prepare and deliver performance evaluations, training plans, and departmental goals.

Client Services Administrator

Fosdick Fulfillment Corporation
Wallingford, CT
01.2005 - 01.2007
  • Served as primary liaison for clients, ensuring satisfaction and delivering tailored service solutions.
  • Coordinated project plans, timelines, and meetings across clients, vendors, and internal teams.
  • Managed system setup and maintained controls to ensure accurate program execution.
  • Handled customer inquiries and proactive issue resolution to drive account retention.
  • Supported monthly reporting and data management efforts for key client accounts.

Managing Partner / General Manager

Bertucci Corporation
01.1999 - 01.2005
  • Oversaw all aspects of operations for a high-volume restaurant with 80+ employees.
  • Recruited, trained, and mentored management teams across multiple locations.
  • Managed budgeting, cost control, labor efficiency, and P&L accountability.
  • Ensured compliance with health, safety, and HR regulations.
  • Achieved consistent guest satisfaction and operational excellence across metrics.
  • Led performance reviews, compensation planning, and internal promotions.

Education

Some College (No Degree) - Coursework in Business Administration & Management

NVCTC
Naugatuck, CT

High School Diploma -

CHS

Skills

  • Client Relationship Management
  • Strategic Planning & Analysis
  • Team Leadership & Development
  • Process Optimization
  • Contract Negotiation
  • Fulfillment & Logistics
  • Budgeting & Financial Oversight
  • Cross-Functional Collaboration
  • Project Management
  • CRM & Reporting Tools
  • Experience with Order Management Systems (OMS)
  • Warehouse Management Systems (WMS)
  • E-commerce Integrations
  • System Integrations
  • Retail EDI and API Applications

References

Available upon request

Timeline

Director of Client Services

Fosdick Fulfillment Corporation
01.2007 - Current

Client Services Administrator

Fosdick Fulfillment Corporation
01.2005 - 01.2007

Managing Partner / General Manager

Bertucci Corporation
01.1999 - 01.2005

Some College (No Degree) - Coursework in Business Administration & Management

NVCTC

High School Diploma -

CHS

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