Jill Stay
Bemidji
Summary
Professional intake specialist with significant experience in data entry, processing intakes, administrative duties and customer service. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management. Known for reliability and flexibility in supporting organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Intake Specialist / State Program Administrator, Technical Specialist
Minnesota Department of Health
05.2021 - Current
- Implement critical and time sensitive activities for all state and federal complaints and incidents received through intake
- Enter data into multiple databases such as ACTs, SSIS, iQies, the Minnesota Adult Abuse Reporting Center (MAARC) web form, Perceptive Content
- Process intakes by priority and date received
- Create licensing/compliance intakes, child maltreatment and adult maltreatment intakes depending on the incident description
- This requires critical thinking and comprehension to determine whether maltreatment, financial exploitation or abuse are identified
- Researching of license types to determine proper jurisdiction
- Researching of service agreements for the vulnerable adult using SSIS
- Researching prior history in SSIS for the vulnerable adult or child
- Researching netstudy for Alleged Perpetrator employment and reporter’s employment
- This position prepares correspondence, respond to correspondence, request information, and forward issues to the correct individuals and agencies
- Document any related correspondence from phone or email
Office & Administrative Specialist Senior
Minnesota Department of Health
10.2019 - 05.2021
- Provides a high level of customer service and provide varied and wide-ranging office and administrative support services to District Office clients and program staff in the Bemidji Office Building for the Minnesota Department of Health
- Answer calls and route them accordingly
- Lead support staff person and chief contact for program staff assigned to the district office for various support and office operations issues
- Interact with program staff to provide administrative support in the areas of document preparation and production, correspondence, telephone support, computer support, mailing, and a number of other support activities
- Provide direction and determines priorities for the other assigned support staff person to insure program-staff is provided support services meeting their requirements
- Act as the initial contact with the landlord and other contracted service providers involving operation of the physical plant and deficiencies needing correction
- Represent the district office on various committees concerning coordination of district events, district office operations, and other department activities
Case Investigation and Contact Tracing
Minnesota Department of Health
11.2020 - 01.2021
- Reassigned to COVID-19 response Case Investigation
- Used the MEDSS database to search and gather information from cases calling in
- Provided case with quarantine guideline information as well as other resources
- Slack and Amazon connect were additional programs used
Office Specialist
Minnesota Department of Health
09.2018 - 10.2019
- Provide general reception and telephone support services to schedule and maintain conference rooms and equipment
- Sort, process, and distribute incoming and outgoing mail and packages
- Provide general facility support services
- Assist staff with troubleshooting equipment issues
- Assist public with well records and licensing information
- Perform special projects for numerous divisions of MDH
Health Services Assistant
Bi-County Community Action Programs
11.2017 - 09.2018
- Assists in carrying out Performance Standards for health, oral health and nutrition
- Perform miscellaneous projects and completes various tasks as requested by management
- Perform vision and hearing screenings on children as needed
- Enter Health specific data into Head Start and Early Head Start Child Plus data systems
- Enter immunization records into the MDH MIIC database
- Contact families or appropriate staff to inform them of physicals, dental exams or immunizations that are coming due or are overdue
- Perform day to day administrative tasks such as maintaining files and processing paperwork
White Page Specialist/Trainer
Pinnacle Marketing Group
07.2013 - 11.2017
- Generated and maintained the white pages (and yellow pages) of telephone book directories for different areas nation wide
- Communicated with the telephone companies to ensure we have the most accurate and updated information
- To obtain white page (alpha) copy from telephone companies and make all the necessary additions, changes, and deletions
- Worked on the complete production of white pages, from receiving galleys to performing the final pagination of the telephone book
- Updated online directory
- Trained in new hires
Quality Assurance Coach
Synergy Solutions, Inc.
08.2012 - 07.2013
- Monitored Customer Contact Representatives to ensure adherence to quality guidelines
- Coached and developed CCR’s to improve quality and performance
- Substituted as supervisor while supervisors were out or on holidays
- Keeping track of each team members time and controlling staffing
- Scottsdale, AZ
Telephone Sales/Customer Service Representative
Synergy Solutions, Inc.
08.2006 - 07.2012
- Company Overview: Scottsdale, AZ
- Inbound and outbound telephone customer service and sales representative
- Responsible for professional interaction with customers while achieving service levels, quality and performance goals
- Scottsdale, AZ
Education
Medical office technology -
Northwest Technical College
01.2013
High School Diploma -
Bemidji High School
01.2007
Skills
- Business Relationship Management
- Problem Solving
- Teamwork
- Data Entry
- Troubleshooting
- Retail
- Creativity
- Coaching
- Sales
- Customer Service
Certification
- National Career Readiness, Minnesota DEED, HR7682X1S6MJ
- First Aid/CPR, American Red Cross, 01/01/18, 01/01/20
- Car Seat Safety, Safe Kids Worldwide, 02/01/18, 02/01/23
- Working Remotely, LinkedIn
- Time Management: Working from Home, LinkedIn
- Improving Your Listening Skills, LinkedIn
- Coaching Skills for Leaders and Managers, LinkedIn
Timeline
Intake Specialist / State Program Administrator, Technical Specialist
Minnesota Department of Health
05.2021 - Current
Case Investigation and Contact Tracing
Minnesota Department of Health
11.2020 - 01.2021
Office & Administrative Specialist Senior
Minnesota Department of Health
10.2019 - 05.2021
Office Specialist
Minnesota Department of Health
09.2018 - 10.2019
Health Services Assistant
Bi-County Community Action Programs
11.2017 - 09.2018
White Page Specialist/Trainer
Pinnacle Marketing Group
07.2013 - 11.2017
Quality Assurance Coach
Synergy Solutions, Inc.
08.2012 - 07.2013
Telephone Sales/Customer Service Representative
Synergy Solutions, Inc.
08.2006 - 07.2012
High School Diploma -
Bemidji High School
- National Career Readiness, Minnesota DEED, HR7682X1S6MJ
- First Aid/CPR, American Red Cross, 01/01/18, 01/01/20
- Car Seat Safety, Safe Kids Worldwide, 02/01/18, 02/01/23
- Working Remotely, LinkedIn
- Time Management: Working from Home, LinkedIn
- Improving Your Listening Skills, LinkedIn
- Coaching Skills for Leaders and Managers, LinkedIn
Medical office technology -
Northwest Technical College
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