Jill Steeves
Webster,MA
Summary
Experienced Supervisor with over 10 years of experience in Dispatch and Scheduling. Excellent reputation for resolving problems and improving customer satisfaction. Eager to contribute to team success through hard work, attention to detail and organizational skills. Dedicated utility professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Planning & Scheduling Tranportation Coordinator
CMAA
OXFORD, MA
11.2018 - Current
- Developed relationships with trucking companies to acquire long-term business commitments and desirable rates.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Recognized potential issues with inventory and quality control and engineered changes.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
Electric Distribution Field Supervisor
Nationalgrid
Worcester, MA
04.2018 - 08.2018
- Planned and scheduled field activities according to set timelines and order of operations.
- Evaluated performance and progress, and made proactive adjustments.
- Kept teams on task and completing milestones on time.
- Supported electric field crews to maximize quality and work efficiency.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Supported Electric and Gas field crews to maximize quality and work efficiency.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
Dispatch Electric & Gas Supervisor
Nationalgrid
Northborough, MA
04.2004 - 04.2018
- Trained 10 plus new employees in various procedures and gave feedback on daily work performance to increase productivity.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
No Degree -
Quinsigamond Community College
Worcester, MAHigh School Diploma -
Holy Name Central High School
144 Granite Street Worcester, MA 0160406.1996
Skills
- Flexible & Adaptable
- Multitasking abilities
- Documentation Skills
- Preventive Maintenance
- Safety reporting
- Staff Coordination
- Report Preparation and Analysis
- Customer Relationship Management
Timeline
Planning & Scheduling Tranportation Coordinator
CMAA
11.2018 - Current
Electric Distribution Field Supervisor
Nationalgrid
04.2018 - 08.2018
Dispatch Electric & Gas Supervisor
Nationalgrid
04.2004 - 04.2018
No Degree -
Quinsigamond Community College
High School Diploma -
Holy Name Central High School
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