Jill Steward
Williamsburg,VA
Summary
Adept at fostering teamwork and collaboration, I spearheaded product development initiatives at Affinaquest, achieving significant milestones in agile software development and customer relationship management. My expertise in requirements gathering and user feedback collection has consistently enhanced product usability and client satisfaction, underpinning successful launches and robust product roadmaps.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Product Manager
Affinaquest
11.2018 - 12.2024
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated design meetings and decisions with internal departments and teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Liaised with clients to better understand business needs and current market landscape.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales, marketing, and support teams to launch product releases on time and within budget.
- Maintained positive vendor relations to build strong partnerships.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Led cross-functional teams to deliver new product features on schedule, fostering collaboration between engineering, marketing, and sales departments.
- Managed stakeholder expectations effectively throughout the entire product development process.
Product Manager
Community Brands
09.2004 - 10.2018
- Developed product documentation to communicate upcoming features and products to internal teams.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Liaised with clients to better understand business needs and current market landscape.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Managed product demonstrations and testimonials for performance evaluation.
- Enhanced product usability, overseeing user interface design improvements based on user testing and feedback.
- Led cross-functional teams to deliver new product features on schedule, fostering collaboration between engineering, marketing, and sales departments.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Implementation Consultant
JSI Fundraising Systems, Inc.
11.1998 - 08.2004
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Microsoft Trainer
Knowledge Alliance
08.1997 - 11.1998
- Assisted clients in optimizing their use of Microsoft products, contributing to increased efficiency and workflow improvements.
- Delivered comprehensive training on Microsoft Office products.
- Established rapport with participants by fostering an open environment conducive to learning and growth.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Adapted teaching methodologies according to diverse audience abilities, ensuring comprehension at various skill levels.
Elementary School Technology Teacher
York County Schools
08.1994 - 07.1997
- Utilized various instructional strategies to accommodate diverse learning styles within the classroom setting.
- Established a positive classroom environment where students felt comfortable asking questions and exploring new ideas.
- Participated in ongoing professional development opportunities, staying current on trends and advancements in educational technology teaching methods.
Museum Guide
Jamestown Yorktown Foundation
03.1989 - 08.1994
- Enhanced visitor experience by providing engaging and informative tours of museum exhibits.
- Developed strong relationships with museum patrons through exceptional customer service and attention to detail.
- Ensured visitor satisfaction by addressing questions and concerns in a timely and professional manner.
- Guided groups of up to 100 people on scheduled tours.
Education
Master of Arts - Education
College of William And Mary
Williamsburg, VA08-1993
Bachelor of Arts - History
College of William And Mary
Williamsburg, VA05-1989
Skills
- Product roadmaps
- Teamwork and collaboration
- Product development
- Agile software development
- Requirements gathering
- Technical support
- Customer training
- Database management systems
- User feedback collection
- Remote work
- Database management
- Customer relationship management (CRM)
Certification
- Pragmatic Marketing Certified
Timeline
Product Manager
Affinaquest
11.2018 - 12.2024
Product Manager
Community Brands
09.2004 - 10.2018
Implementation Consultant
JSI Fundraising Systems, Inc.
11.1998 - 08.2004
Microsoft Trainer
Knowledge Alliance
08.1997 - 11.1998
Elementary School Technology Teacher
York County Schools
08.1994 - 07.1997
Museum Guide
Jamestown Yorktown Foundation
03.1989 - 08.1994
- Pragmatic Marketing Certified
Master of Arts - Education
College of William And Mary
Bachelor of Arts - History
College of William And Mary
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