Jill Sublett
Knoxville,TN
Summary
Dynamic individual with a proven track record in coordinating and a talent for navigating challenges. Strong problem-solving skills and a proactive approach to new tasks. Adaptable, creative, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
26
26
years of professional experience
Work History
Assistive Technology Lending Library Manager
Tennessee Educational Cooperative
Loudon, TN
03.2023 - Current
- Enhanced patron satisfaction with the implementation of innovative assistive technologies and services.
- Developed plans for library growth, aligning with community needs and organizational goals.
- Researched the latest tools and devices for accessibility by obtaining adaptive technologies for students with disabilities.
- Maintains an up-to-date collection by regularly evaluating materials based on relevance, age, and condition.
- Organized library database, supplies, equipment and records.
- Educated library patrons about policies for checking out materials and using resources.
- Maintained equipment in good working order for school-wide use.
Assistive Technology Coordinator
SPARK
Knoxville, TN
02.2018 - 03.2023
- Increased community outreach for the nonprofit organization by raising awareness in the community about Spark's services and programs.
- Grant writing and reporting.
- Promoted the low / no vision program by providing demonstrations, loans and education about the latest technologies available for people with vision needs.
- Coordinated all aspects of events; including social media advertising, ordering supplies, donor management and volunteer coordination.
- Managed client correspondence, record tracking and data in Customer Relationship Management Software.
- Ensured Tennessee Technology Access Program goals are implemented and met.
- Communicated directly with clients, caretakers and social workers to meet needs through donated durable medical equipment, adapted toys and pediatric equipment or innovation.
- Developed customized instructional materials to facilitate client learning, promoting self-sufficiency in using assistive technologies.
- Managed inventory of assistive devices, maintaining accurate records and ensuring timely distribution to clients in need.
Rentals Coordinator
Ijams Nature Center
Knoxville, TN
01.2016 - 02.2018
- Meet with clients to tour rental spaces, write contracts, process payments and coordinate activities with partners for events.
- Manage staffing of front desk in the Visitor Center, hire and train staff for rentals and bartenders.
- Weekly bank deposits from point of sale transactions.
- Process part of payroll bi-weekly.
- Set up and clean up before and after rentals.
- Help with events-planning, coordinating and working on the day of event.
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
Development Assistant
Ijams Nature Center
Knoxville, TN
11.2013 - 01.2016
- Managed donor database (CRM)
- Printed thank you letters for gifts
- Processed memberships
- Entered daily cash and credit deposits from gifts and sales from the gift shop and quarry sales
- Set up and maintained physical and electronic filing systems
- Planned meetings, lunches and special events for hundreds of people as part of a team
Lead Infant Teacher
Bearden United Methodist Church
Knoxville, TN
09.2012 - 10.2013
- Create and implement lesson plans according to the regulations for daycare education in TN
- Provided love and care for infants daily, including reading, outdoor time, play with age appropriate toys, art, good nutrition and adequate rest periods
- Worked with co-teachers to document the child's daily activities
- Attended ongoing classes for teacher training and certification
Infant Teacher
Bearden United Methodist Church
Belmont, MA
05.2011 - 06.2012
- Provided love and care to infants and toddlers
- Ensured the children had a balanced day of play, education and rest
- Documented daily activities
- Worked with Co-Teacher on daily lesson plans
Customer Care Representative
Jordan's Furniture
Reading, MA
05.1999 - 06.2011
- Processed sales
- Provided highest level of customer service
- Processed applications for credit
- Answered phones and inquiries
- Prepared settlement of cash drawer at the end of the day
Education
High School Diploma -
Belmont High School
BelmontSkills
- Assistive technology
- Library management
- Database organization
- Grant writing
- Event coordination
- Problem solving
- Team collaboration
- Relationship management
- Record keeping
- Customer service
- Data entry
- Computer proficiency
Timeline
Assistive Technology Lending Library Manager
Tennessee Educational Cooperative
03.2023 - Current
Assistive Technology Coordinator
SPARK
02.2018 - 03.2023
Rentals Coordinator
Ijams Nature Center
01.2016 - 02.2018
Development Assistant
Ijams Nature Center
11.2013 - 01.2016
Lead Infant Teacher
Bearden United Methodist Church
09.2012 - 10.2013
Infant Teacher
Bearden United Methodist Church
05.2011 - 06.2012
Customer Care Representative
Jordan's Furniture
05.1999 - 06.2011
High School Diploma -
Belmont High School