Jill Sutherland
Account Executive
Jefferson,GA
Summary
Seasoned VP Agent Relations at NetWell, adept in strategic planning and client relations, significantly expanded customer base and drove revenue growth. Leveraged direct sales and sales training expertise to surpass sales targets and grow book of business by 48%. Excelled in fostering long-term partnerships and delivering outstanding customer service, demonstrating exceptional negotiation and interpersonal skills.
Overview
18
18
years of professional experience
Work History
VP Agent Relations
NetWell
07.2024 - 09.2024
- Initiated strategy to drive company growth and increase market share and profitability.
- Delivered exceptional agent support by proactively addressing concerns and fostering positive experiences throughout all interactions.
- Enhanced agent satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted agents in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Expanded agent base through effective networking, cold calling, and relationship-building strategies.
- Negotiated favorable contract terms for agents, securing competitive rates and coverage options.
- Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing agents relationships.
Director of Agent Relations
Benefit Marketing Allies
03.2021 - 07.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Leveraged professional networks and industry knowledge to strengthen agent relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Expanded agent base through effective networking, cold calling, and relationship-building strategies.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Developed new business and managed new and existing clients.
State Sales Manag
OneShare Health
12.2019 - 01.2021
- Drove revenue growth by identifying upselling and cross-selling opportunities within existing accounts while maintaining a relentless focus on new business acquisition.
- Delivered informative presentations at industry events to showcase company products/services while expanding professional networks in the region.
- Established clear sales targets and provided regular feedback to the team regarding their progress towards meeting objectives.
- Developed strong relationships with key 200+ agents, resulting in long-term partnerships and increased account loyalty.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Executed successful promotional events and trade shows.
- Finalized sales contracts with high-value customers.
- Attended industry conferences and trade shows to stay up-to-date with market trends and customer needs.
Benefits Consultant
Aflac
08.2015 - 11.2019
- Developed customized benefits packages for executives, attracting top talent to the organization and fostering long-term retention.
- Resolved complex benefits issues promptly, facilitating positive employee relations throughout the process.
- Evaluated voluntary benefit offerings for potential inclusion in company plans, ensuring alignment with organizational goals and employee preferences.
- Supported employees during life events such as marriage or childbirth by providing guidance on their benefit options and ensuring necessary changes were made to their coverage.
- Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
- Collaborated with HR teams to create and distribute informative materials about benefit options and enrollment procedures.
- Grew book of business by 48 percent through establishing and maintaining positive client relationships.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Education
BBA - Business
University Wisconsin LaCrosse
La Crosse, WI05.1984
Skills
Business Development
Direct Sales
Sales Training
Client Relations
Contract Negotiation
Organizational Development
Sales Growth
Strategic Planning
Insurance
Customer Relation Management
Salesforce B2B Commerce
Timeline
VP Agent Relations
NetWell
07.2024 - 09.2024
Director of Agent Relations
Benefit Marketing Allies
03.2021 - 07.2024
State Sales Manag
OneShare Health
12.2019 - 01.2021
Benefits Consultant
Aflac
08.2015 - 11.2019
BBA - Business
University Wisconsin LaCrosse