Jill Tager

Responsible for daily operations of the Jacksonville Branch with an average daily census of 400 and 1200 visits per week.

• Design clinical organizational structure for newly merged and acquired agencies
• Implement systems of practice to assure compliance with all regulatory agencies
• Decrease cost per unit of service by implementing alternative staffing models resulting in an elimination of the use of agency personnel and a decrease in overtime
• Clinical Lead on the implementation of the home care information system
• Member of Health System United Way Campaign Committee.

Instructor for 3 units in Risk Manager Certification course.

Provide overall leadership for the design, implementation, maintenance and monitoring of clinical operations processes, policies and procedures governing the scope and responsibilities of 1600 ancillary staff in 120 primary care centers across 15 states

• Built the Clinical Operations Team to provide effective training, quality monitoring, clinical support, structural systems and processes to enable organizational growth from 32 to over 120 centers
• Provide comprehensive clinical oversight and support to Directors of Clinical Operations, across 4 divisions and 15 markets
• Provide leadership and strategic direction for Quality, Onboarding & Development, Referrals and Infection Control programs
• Decreased long-term medical assistant turnover through the implementation of clinical ladders
• Clinical Operations leader for organizational COVID response
• Establish systems and processes enabling the organization to secure PPE, implement safe center clinical practices, secure COVID vaccine in all states, implement community vaccination clinics, implement PCR and rapid antigen testing, all in compliance with state and federal requirements
• Lead organizational initiative to develop back-office leadership from supervisory level to managerial level, resulting in increased employee engagement, reduction in turnover, improved HEDIS measures, and clinical gap closures
• Key business stakeholder for clinical operations processes supporting the development of proprietary electronic medical record and analytics dashboards to track KPIs in a value-based healthcare setting and standardize practice across the enterprise
• Clinical Operations leader for referrals performance improvement initiative resulting in the implementation of new referral management technology platform across the enterprise
• Manage vendor relationships related to clinical operations
• Mentor for emerging organizational leaders.

Provide overall leadership for clinical operations including admissions, field teams, volunteer services and bereavement

• Effectively lead a clinical staff of more than 100 and ensure quality and compliance within the care delivery system
• Increased daily census by 15%
• Reduction of overtime by 20%
• Effective line-item management of all clinical costs
• Collaborate with skilled nursing facility partners to implement multiple levels of care
• Collaborate with area home care agencies to bridge patients across the continuum of care
• Design processes to meet regulatory changes in CMS and Medicaid that were implemented in multiple sites within the State of Florida
• Implement Employee Engagement Committee to improve retention rate
• Design and implement manager development program.

Provide overall leadership for business development, clinical activities, regulatory compliance, community engagement, enhancement of revenue streams, and cost control for 2 hospice offices and inpatient care center

• Increase margin on home care teams by 3% and care center by 5% through effective line-item expense management and new staffing plans
• Increase care center net income 22%
• Increase community engagement by recruiting a high impact Community Advisory Board and developing agency sponsored community events
• Implement quality monitoring processes to improve compliance and quality of care
• Develop and execute plan for enhancement of existing Transitions Program
• Lead organizational interdisciplinary teams to streamline organizational processes including on boarding, CNA documentation, Forms, Product Review, Policy & Procedure, Patient Care Managers
• Collaborate with IT to develop agency wide reports to monitor compliance with accreditation standards
• Launch county-wide Veteran’s History Project in collaboration with public library system
• Launch Hospice & Palliative Care Nurses Association Ancient City Group

Provide the overall leadership and management for all chapter activities, including those strategies designed to create cost effective and on-going sources of revenue, community presence, and mission enhancement within the chapter's 28 county area

• Increase Board of Trustee financial impact to chapter 350% by focusing Board efforts on points of impact for priority campaigns and implementing an Annual Trustee Agreement
• Increase donor development revenue 189% by implementing a donor development plan and increasing direct gift solicitations
• Reduced operating expenses by 7% through re-negotiation of telephone and equipment leases, implementation of an internship program and supply controls
• Exceeded net campaign revenue target in Light The Night in FY '10 by 5%
• Increase volunteer engagement by recruiting high impact Board of Trustees, executive level committee chairs, campaign committees, and advisory councils.

Responsible for the administration of community education, patient aid, information and referral, volunteer development, healthcare professional outreach and a grassroots advocacy program in 28 northern Florida counties.

Design and implement a comprehensive management development program that is aligned with organizational priorities

• Facilitator for Total Quality Improvement Teams
• Design and implement facilitator training
• Member of Health System Workforce Diversity Critical Success Factor Team.

Responsible for the regulatory compliance of the Department of Nursing with JCAHO and HRS

• Design and implement systems of nursing practice
• Responsible for the development and implementation of the company wide quality improvement program
• Establish quality improvement teams to reduce incidences of falls and medication errors.