Jill Tanana
Olyphant,PA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Hand Surgery Associates PC
Olyphant, PA
04.2022 - Current
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Assisted with scheduling appointments for clients and visitors.
- Responded to customer inquiries via phone, email, and in person.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Provided administrative support including photocopying, faxing, and filing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
PSS
Select Medical
Scranton, PA
06.2019 - 04.2022
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Clerical Aide
Tunkhannock Area School District
Tunkhannock, PA
10.2003 - 09.2017
- Answered incoming calls in a professional manner and directed them appropriately.
- Operated various office machines including photocopiers, fax machines and scanners.
- Greeted visitors in a professional manner upon arrival at the office building.
- Sorted through paperwork to be filed away or shredded appropriately.
- Organized files using an alphabetical or numerical system.
- Distributed interoffice communication such as emails, memos or notices.
- Collaborated with colleagues to ensure efficient completion of tasks.
- Answered phones and directed calls to appropriate personnel.
- Operated office equipment such as computers, printers, copiers and scanners.
- Provided general administrative support, such as data entry and typing.
- Assisted with filing and organizing documents in the office.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Education
Associate of Science - Information Technology
Lackawanna College
Scranton, PA05-1987
High School Diploma -
Mid-Valley
Throop, PA06-1984
Certification - Marketing And Distrubution
Career Technology Center of Lackawanna County
Scranton, PA05-1984
Skills
- Office Organization
- Appointment confirmation
- Cash Handling
- Clerical Support
- Customer Service
- Proficient in Microsoft Office
- Telephone Etiquette
- Appointment Scheduling
References
References available upon request.
Timeline
Front Desk Receptionist
Hand Surgery Associates PC
04.2022 - Current
PSS
Select Medical
06.2019 - 04.2022
Clerical Aide
Tunkhannock Area School District
10.2003 - 09.2017
Associate of Science - Information Technology
Lackawanna College
High School Diploma -
Mid-Valley
Certification - Marketing And Distrubution
Career Technology Center of Lackawanna County
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