Jill Thomas-Moroney
Owens Cross Roads,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Bethelview United Methodist Church
10.2021 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Benefits Analyst
City Of Columbus
08.2003 - 04.2007
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Identified suspicious losses and contacted manager for investigative assistance.
Benefits Customer Service Representative
State Of Ohio
08.2000 - 08.2003
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Provided primary customer support to internal and external customers.
- Assessed customer needs and recommended suitable insurance policies.
- Advised customers on required information for claim submissions to progress applications.
Education
Bachelor of Arts - Sociology
The Ohio State University
Columbus, Oh08.2000
Skills
- Compensation and Benefits
- Mail Management
- Prioritization
- Schedule Management
- Microsoft Office
- Risk Management
- Workers' Compensation Knowledge
- Records Management
- Self Starter
- Time Management
- Data Collection
Independent Craft Booth Operator
Sell handmade craft at craft fairs.
Timeline
Administrative Assistant
Bethelview United Methodist Church
10.2021 - 02.2023
Benefits Analyst
City Of Columbus
08.2003 - 04.2007
Benefits Customer Service Representative
State Of Ohio
08.2000 - 08.2003
Bachelor of Arts - Sociology
The Ohio State University