Kimberly Treadway
Leesburg,FL
Overview
39
39
years of professional experience
Work History
Receptionist
Veterinary Emergency Clinic of Central Florida
Fruitland Park, FL
11.2024 - Current
- Maintained files and filing, keeping sensitive information confidential.
- Supervising staff Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint .
- Compiled and entered data into various databases to ensure accuracy and completeness. Used Microsoft Office Suite to create and revise documents and presentations.
- Maintained calendars and schedules to set appointments for management team.
- Processed incoming mail and distributed to relevant departments or individuals.
- Screened incoming telephone calls, routing to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Updated daily log book with information about visitors entering the premises.
- Greeted customers, answered general questions and directed to appropriate locations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted visitors and provided them with assistance.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Administrative Assistant
IL Dept of Human Services
Springfield, IL
08.2022 - 12.2023
- Maintained files and filing, keeping sensitive information confidential. • Supervising staff Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner. • • • • • • • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records. Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint . Compiled and entered data into various databases to ensure accuracy and completeness. Used Microsoft Office Suite to create and revise documents and presentations. Maintained calendars and schedules to set appointments for management team. Processed incoming mail and distributed to relevant departments or individuals. Screened incoming telephone calls, routing to appropriate personnel.
Administrative Assistant
IL Dept of Corrections
Jacksonville, IL
04.2021 - 08.2022
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Compiled and entered data into various databases to ensure accuracy and completeness. Used Microsoft Office Suite to create and revise documents and presentations.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Screened incoming telephone calls, routing to appropriate personnel. Prepared documents for meetings including agendas, handouts and other materials.
- Proofread documents for grammar accuracy prior to submission.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Operated office equipment, such as fax machines, copiers, and phone systems
Office Manager
IL Dept of Corrections
Mt. Sterling, IL
01.2019 - 04.2021
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping
Office Clerk
IL Dept of Human Rights
Springfield, IL
07.2018 - 01.2019
- Answered incoming calls; directed them to appropriate personnel or took detailed messages when necessary.
- Organized office operations and procedures, including filing systems, data entry, and record keeping.
- Greeted visitors at front desk; provided assistance as needed while maintaining a professional atmosphere.
- Created spreadsheets and documents using Microsoft Office Suite applications such as Word, Excel, PowerPoint and Outlook.
- Drafted and sent out emails and memos for seamless communication.
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
- Managed daily mail distribution both internally and externally utilizing USPS services.
Lead Clerk
Siu School Of Medicine
Springfield, IL
07.2017 - 07.2018
- Maintained accurate records of customer accounts, transactions and payments using specialized software systems.
- Utilized problem-solving skills to quickly resolve customer complaints or disputes.
- Reviewed documents prior to submission for accuracy and completeness of content.
- Provided leadership and direction to other clerks, ensuring all tasks were completed accurately and on time.
- Trained new staff in company policies, procedures and computer applications.
- Completed data entry tasks with strong focus on accuracy and data integrity.
- Sorted and distributed incoming mail and packages.
- Oversaw office supply inventory and proactively replenished out-of-stock•
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answered multi-line telephone system to direct calls and take messages.
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems. Reviewed files and records to obtain information to respond to requests.
Accounting Clerk
JBS
Beardstown, IL
08.2016 - 07.2017
- Performed daily bookkeeping tasks such as journal entries, deposits, checks.
- Managed accounts payable weekly check run.
Accounting Clerk
Dot Foods Inc.
Mt. Sterling, IL
08.2015 - 07.2016
- Performed daily bookkeeping tasks such as journal entries, deposits, checks
Field Manager
RailCrew Xpress
Beardstown, IL
07.2014 - 07.2015
- Managed a team of 10 field staff, developing and implementing processes to ensure efficiency and accuracy.
- Facilitated communication between upper management and field staff by organizing meetings, distributing information, and answering questions.
- Analyzed data from various sources to identify trends and recommend changes or improvements in policies and procedures.
Assistant Manager
Illinois Secretary Of State
Springfield, IL
12.1985 - 07.2014
- Organized and delegated tasks to employees in order to meet deadlines.
- Assisted with scheduling, assigning, and reviewing the work of personnel.
- Provided guidance and leadership to employees as directed by the supervisor.
- Ensured that all necessary documentation was completed accurately and within specified timeframes.
- Performed quality assurance checks on products or services delivered by staff members.
- Implemented strategies that increased productivity levels among team members.
- Utilized problem-solving skills to resolve conflicts within the workplace.
- Ensured compliance with safety regulations in accordance with OSHA guidelines. Provided customer service support when needed for escalated issues.
- Taught company procedures to new employees and increased progress by identifying areas of weakness.
- Organized workflow tasks to prevent downtime and production gaps.
- Delegated tasks to team members according to individual strengths.
- Trained new employees on company policies, procedures and work ethics.
- Set performance goals for staff members and helped teams meet important deadlines.
- Conducted employee evaluations and documented overall progress.
- Communicated employee, customer and workplace needs to managers.
- Notified employees of policy and procedure changes to promote overall compliance.
- Resolved conflicts between team members and departments.
Education
High School Diploma -
Knoxville High School
Knoxville, IL06-1982
Skills
- Microsoft Office Suite
- File management
- Data entry
- Customer service
- Telecommunications management
- Appointment scheduling
- Meeting coordination
- Office supply management
- Confidential information protection
- Problem solving
- Effective communication
- Multi-line phone system operation
- Customer and client relations
Timeline
Receptionist
Veterinary Emergency Clinic of Central Florida
11.2024 - Current
Administrative Assistant
IL Dept of Human Services
08.2022 - 12.2023
Administrative Assistant
IL Dept of Corrections
04.2021 - 08.2022
Office Manager
IL Dept of Corrections
01.2019 - 04.2021
Office Clerk
IL Dept of Human Rights
07.2018 - 01.2019
Lead Clerk
Siu School Of Medicine
07.2017 - 07.2018
Accounting Clerk
JBS
08.2016 - 07.2017
Accounting Clerk
Dot Foods Inc.
08.2015 - 07.2016
Field Manager
RailCrew Xpress
07.2014 - 07.2015
Assistant Manager
Illinois Secretary Of State
12.1985 - 07.2014
High School Diploma -
Knoxville High School
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