Jill Trent
Lewisburg,WV
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Assistant II
WVSOM
02.2008 - Current
- Reporting office progress to senior management and working with them to improve office operations and procedures
- Schedule and participate in departmental meetings.
- Maintain campus key inventory control
- Coordinates travel arrangements for staff
- Manage WVSOM's townhouse schedules and supplies
- Assists in establishing, writing, implementing and maintaining departmental policies, procedures, and protocols
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Compiled data from various sources to provide comprehensive reports for senior management decision making.
- Implemented a centralized record-keeping system that improved overall data accuracy and accessibility for team members. Managed both digital and physical filing systems and retrieved documents as required.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
- Developed training materials for staff members, increasing overall competency levels within the organization.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted with facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Administrative Assistant
The Eye Center of Greenbrier Valley
07.2005 - 10.2008
- Submit electronic and CMS 1500 claims to primary and secondary insurance
- Ability to read and interpret EOB's and medical terminology
- Review and appeal unpaid and denied claims
- Verify patients' insurance coverage and other pertinent information
- Answer patients' billing questions
- Assist office manager with the company's financial reports and billing
- HIPAA Rules and Regulations along with a high level of confidentiality
- Utilize Quickbooks when handling banking, payroll and financial needs of the company.
PBX Operator
The Greenbrier Hotel
03.1998 - 07.2005
- Operate a commercial telephone switching system with over 1000+ internal extensions
- Utilize AS400 computer system to access guest information
- Route incoming calls to the correct department or individual
- Provides customer service and information pertaining to guest services
- Process wake up calls and voice mail messages
- Manages maintenance and emergency calls after hours and on weekends
- Organize conference calls from different locations and time zones.
Education
Associate - Accounting
Ashworth College
Bachelor's - Business Administration
West Virginia University
Skills
- Outlook
- Quickbooks
- Advanced Excel
- Payroll
- Scheduling
- Multi-line Phone Systems
- Accounts Payable/Receivable
- Bookkeeping
- General Ledger Accounting
- Balance Sheet Reconciliation
- Journal Entries
- Office Management
- Bank Reconciliation
- Data Entry
- Medical Coding
- Financial Statement Preparation
- ICD-10
- Advanced Microsoft Office
- Creative Problem-Solving
- Report Writing
- Vendor Relationship Management
- Teamwork and Collaboration
- Operations Support
- Administrative Support
Certification
Bookkeeping Certification, Present, Thomas Learning
Assessments
- Attention to detail, Proficient, 04/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Accounting skills: Bookkeeping, Highly Proficient, 05/01/21, Calculating and determining the accuracy of financial data
- Emotional competence, Expert, 05/01/21, Managing one's own emotions and understanding those of others
- Basic computer skills, Proficient, 05/01/21, Performing basic computer operations and troubleshooting common problems
- Work style: Conscientiousness, Expert, 05/01/21, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
- Data entry: Attention to detail, Highly Proficient, 05/01/21, Maintaining data integrity by detecting errors
- Remote fit, Highly Proficient, 05/01/21, Measures the traits that are important for successful remote workers
- Working with MS Word documents, Expert, 05/01/21, Knowledge of various Microsoft Word features, functions, and techniques.
- Typing, Highly Proficient, 05/01/21, Transcribing text using a standard keyboard
- Basic bookkeeping, Proficient, 05/01/21, Calculating and determining the accuracy of financial data
Awards
WVSOM Outstanding Employee of the Year, 05/01/15, This award is awarded to two employees out of over 200. They are voted on by their peers in response to the hard work and dedication they have displayed throughout the year.
Timeline
Program Assistant II
WVSOM
02.2008 - Current
Administrative Assistant
The Eye Center of Greenbrier Valley
07.2005 - 10.2008
PBX Operator
The Greenbrier Hotel
03.1998 - 07.2005
Associate - Accounting
Ashworth College
Bachelor's - Business Administration
West Virginia University