Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Jill Tully-Smith

Davis,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

SRJC Assessment
01.2001 - 01.2001
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained compliance with test center policies, practices and procedures.
  • Administered individual and group assessments according to testing guidelines.
  • Helped accommodate students with disabilities or special needs for alterations to test administration.
  • Validated appropriate identification to allow admission to testing area.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.

Customer Service Representative

VIN
01.2000 - 01.2001
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Bank Teller, Customer Service Representative

Wells Fargo
01.1998 - 01.2000
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Sold and cross-sold bank products to new and existing customers.
  • Removed mutilated currency from circulation.

Education

Associate of Arts - Sociology

Sacramento City College
Sacramento, CA
06.2023

Skills

  • Proficient with: Microsoft Office, Outlook, and Excel
  • Familiar with: Instagram, TikTok, and Meta
  • Credit Card Payment Processing
  • Customer Relations & Consulting
  • Report Preparation & Creation
  • Active Listening
  • Sales Expertise
  • Conflict Resolution
  • Administrative Support
  • Money Handling Abilities

Hobbies

Fashion, tennis,  Pokémon GO, organizing, and dog rescue.

Timeline

Customer Service Representative

SRJC Assessment
01.2001 - 01.2001

Customer Service Representative

VIN
01.2000 - 01.2001

Bank Teller, Customer Service Representative

Wells Fargo
01.1998 - 01.2000

Associate of Arts - Sociology

Sacramento City College

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Jill Tully-Smith