JILL TURNER
Huntington Beach,CA
Summary
Experienced and hardworking individual seeking a position where my strong work ethic and friendly nature can be useful to be part of a successful team.
Overview
15
15
years of professional experience
Work History
Front Office Receptionist
Life Hearing, Inc.
02.2022 - Current
- Answered calls using proper telephone etiquette
- Scheduled, maintained and updated appointments, following scheduling guidelines to maximize efficiency
- Maintained detailed and accurate records of patients
- Documented and distributed phone messages to support timely communications
- Created Excel spreadsheets to update office expense and costs records
- Built relationships with vendors to expedite orders, repairs and maintenance of hearing aids
- Kept reception and common areas clean and tidy, removing trash and straightening office area
Server
SOCIAL
06.2021 - 04.2022
- Explained menu items and offer recommendations to guests
- Monitored tables and visited at the appropriate times to handle requests and deliver items
- Routinely worked as a team to maintain restaurant standards
- Constantly provided professional, friendly and fast service
Server
Muldoon's Irish Pub
05.2016 - 03.2020
- Assisted guests with making menu choices in an informative and helpful fashion
- Upsold menu items to ensure high guest check averages
- Regularly checked on guests to ensure satisfaction with each course and beverage
- Provided excellent customer service in a fast-paced restaurant
Server
Mama's
01.2011 - 05.2015
- Accurately recorded transactions into Aloha POS system to deliver prompt service
- Maintained full product knowledge of menu items and specials
- Trained new employees on guest expectations and restaurant protocols
- Cleaned, organized and restocked server stations accordingly
Project Secretary
D-Cok Consultants
06.2009 - 02.2010
- Reported to Project Director for large industrial project in Long Beach, CA
- Coordinated files and manuals for Project Director and Client
- Prepared travel plans, including booking airfare, hotel and transportation
- Created, maintained and entered information into databases
Education
The Beauty Institute of Memphis
Memphis, TNUniversity of Memphis
Memphis, TNHouston High School
Germantown, TN05.2002
Skills
- Administrative Skills
- Appointment Scheduling
- Calendar Management
- Multitasking And Organization
- Attention To Detail
- File Organization
- Customer Service
Timeline
Front Office Receptionist
Life Hearing, Inc.
02.2022 - Current
Server
SOCIAL
06.2021 - 04.2022
Server
Muldoon's Irish Pub
05.2016 - 03.2020
Server
Mama's
01.2011 - 05.2015
Project Secretary
D-Cok Consultants
06.2009 - 02.2010
The Beauty Institute of Memphis
University of Memphis
Houston High School