Jill Valdez
Fairview,OR
Summary
An inspirational leader experienced in operational management, people development, and service to a diverse population. A talent for analyzing problems, creating effective strategies for growth and fiscal stability and understanding workflow patterns while shepherding program development are the greatest assets I bring to a company. A motivational director with a proven ability to create effective management systems, coaching others to create an atmosphere of teamwork, accountability and joy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Business Operations
AccentCare Hospice
04.2022 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations by fostering relationships with local agency staff and regional directors.
- Listened to issues and conflicts to deliver solutions, propel employee and patient experiences.
- Promoted energetic atmosphere with purpose to drive improvements in patient care and experiences.
- Reduced unbilled revenue and APM from $200K+ to $0
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Assisted in recruiting, hiring and training of team members, reducing missed steps by 10%
- Scheduled employees for shifts, taking into account patient location and needs, creating improved productivity
Startup Founder
LINK Consulting
08.2018 - Current
- Helped various small businesses implement strategies to thrive, improving organizational health
- Created organization's mission and vision statements
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Directed market expansions to propel business forward, meet changing customer needs.
- Developed key operational initiatives to drive and maintain business growth.
Hospice Coordinator
Connected Home Health And Hospice
03.2020 - 11.2021
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicate the benefits of hospice care to patients and their families, interacting with over 100 potential hospice patients per month
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members
Hospice Chaplain
Hospice Of The Pines
11.2019 - 03.2020
- Communicated with interdisciplinary healthcare team to obtain pertinent information regarding patient's condition, family dynamics and health care teams' understanding of need for spiritual care.
- Counseled and provided care to patients with life-threatening illnesses to help families respond effectively to approaching death of loved one.
- Visited and counseled patients, families and staff concerning death and dying by providing direct spiritual care.
- Resolved crisis and emotional issues through empathy, support, prayer and scripture.
- Supplied spiritual care for diverse religious needs of patients, family and staff such as grief and bereavement support.
Executive Director of Community Outreach
Journey Church
09.2018 - 11.2019
- Worked closely with board of directors to guide operational strategy.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Provided leadership over the food pantry, which provided supplemental groceries for an average of 350 families each week
- Resolved problems, improved operations and provided exceptional service
- Together with a group of 70 + volunteers from the community, each week we set up the warehouse and distributed food to those in need
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Demonstrated respect, friendliness and willingness to help wherever needed
Director of Human Resources
Yellow Line Digital
10.2017 - 07.2018
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Educated employees on company policy and kept employee handbook current.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
Executive Pastor
LIFE Church
10.2008 - 10.2017
- Provided spiritual and administrative leadership to church and managed daily operations
- Initiated and oversaw guest relations, bookkeeping, and to train department leaders
- Provided spiritual care through visitation, counseling and prayer
- Led programs such as worship, study, fellowship and service opportunities
- Officiated special services such as weddings and funerals
Education
Master of Science - Industrial And Organizational Psychology
Capella University
Minneapolis, MN08.2018
Bachelor of Science - Psychology
Capella University
Minneapolis01.2017
Certification - Biblical Studies
Global University
Springfield, MO01.2010
Skills
- Business Planning and Strategy
- Strong Analytical Thinking
- Escalation Procedures
- Process Improvement Initiatives
- Strategic Development
- New Hire Training
- Operations Management
- Business Development
- Operational Efficiency
- Oversee Administrative Functions
- Process Development and Streamlining
Certification
Certified Life Coach
References
- Christina Jaramillo, Executive Director, Accentcare Hospice
503-999-0553
- Jonathan King, Director of Operations, Hospice of the Pines
928-273-6015
- Dennis Tharan, Board Member, Rising Hope Food Pantry
480-800-9085
- Cindy Niedrich, Resident Care Coordinator, previously of Las Villas Del Norte
951-365-8742
Timeline
Director of Business Operations
AccentCare Hospice
04.2022 - Current
Hospice Coordinator
Connected Home Health And Hospice
03.2020 - 11.2021
Hospice Chaplain
Hospice Of The Pines
11.2019 - 03.2020
Executive Director of Community Outreach
Journey Church
09.2018 - 11.2019
Startup Founder
LINK Consulting
08.2018 - Current
Director of Human Resources
Yellow Line Digital
10.2017 - 07.2018
Executive Pastor
LIFE Church
10.2008 - 10.2017
Master of Science - Industrial And Organizational Psychology
Capella University
Bachelor of Science - Psychology
Capella University
Certification - Biblical Studies
Global University
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