Jill WAlker
Staten Island,NY
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
19
19
years of professional experience
Work History
Community Coordinator
Human Resources Administration
04.2017 - 11.2021
- Gathered information and created materials on such topics as [Type] and [Type] for dispersal within local community.
- Coordinated volunteer efforts, ensuring efficient use of resources and maximum impact on the community.
- Collaborated with other staff members to develop comprehensive marketing materials for promoting events and programs.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Facilitated open forums for residents to voice concerns and suggestions, leading to a more inclusive environment.
- Developed and implemented training programs for staff.
- Evaluated feedback from participants after each event or initiative, using the insights gained to implement improvements in future endeavors.
- Enhanced community engagement by organizing and executing various events and initiatives.
- Established and maintained relationships with key stakeholders.
CenterStat Coordinator
Human Resources Administration
02.2004 - 04.2017
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Entered data, generated reports, and produced tracking documents.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Supervisory Administrative Specialist
Human Resources Administration
07.2002 - 02.2004
- Managed complex scheduling and calendar coordination for high-level executives, ensuring punctuality and effective time management across the board.
- Monitored front areas so that questions could be promptly addressed.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized office space utilization through strategic planning and layout adjustments to accommodate growth demands.
- Safeguarded sensitive information through diligent maintenance of confidential records storage systems in compliance with legal regulations.
- Evaluated software solutions to enhance administrative capabilities, ultimately selecting tools that increased efficiency without sacrificing user-friendliness or functionality.
Education
Master of Arts - Theology
Liberty University
Lynchburg, VA08.2016
Bachelor of Arts - Business Administration And Management
Pillar College
Clifton, NJ06.2014
Associate of Science - Public Administration
Medgar Evers College of The City University of New York
Brooklyn, NY07.1984
Skills
- Business partnerships
- Event oversight
- Client Needs Assessments
- Interviewing skills
- Data Analysis
- Marketing Communications
- Telephone Etiquette
- Community Outreach
- Written and verbal communication
Timeline
Community Coordinator
Human Resources Administration
04.2017 - 11.2021
CenterStat Coordinator
Human Resources Administration
02.2004 - 04.2017
Supervisory Administrative Specialist
Human Resources Administration
07.2002 - 02.2004
Master of Arts - Theology
Liberty University
Bachelor of Arts - Business Administration And Management
Pillar College
Associate of Science - Public Administration
Medgar Evers College of The City University of New York