Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Groups
Awards
Affiliations
Timeline
Generic

Jill Walters

Clearwater,FL

Summary

Results-driven Continuous Improvement professional with a proven track record in driving operational excellence and process optimization. Equipped with strong public speaking skills and the ability to effectively train individuals. Adept at fostering team collaboration and adapting to changing needs. Expertise lies in Lean methodologies, Six Sigma, and project management for consistent achievement of impactful results. Highly reliable and focused on efficiency, quality, and continuous growth, thrives in dynamic environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Continuous Improvement Specialist

United States Postal Service
04.2021 - Current
  • I drive impactful leadership development across 25% of the United States, focusing on Operational Excellence, change management, and process improvement. By partnering with executives and senior leaders, I help address cultural dysfunctions and implement effective change strategies, empowering teams to excel in a multi-generational workforce.
  • As a Lean Six Sigma Certified Black Belt, I frequently provide expert presentations to leadership and provide assistance to identify the seven types of workplace waste—referred to as TIMWOOD—uncovering opportunities for significant efficiency gains. I leverage data analysis to drive informed decisions and deliver impactful individual and group coaching, empowering teams to optimize processes and achieve outstanding results.
  • Facilitated kaizen events aimed at driving rapid improvements in targeted areas of operations.
  • Collaborated with stakeholders to gather feedback on current processes, using insights gained to drive targeted improvements.
  • Mentored team members on continuous improvement principles, enhancing their skills and promoting a culture of excellence within the organization.
  • Interfaced with other departments to identify improvement opportunities to drive high quality and productive processes.
  • Presented findings from continuous improvement initiatives at company-wide meetings, showcasing successes and opportunities for further enhancement across departments.

Founder and CEO

Jill Walters Coaching & Consulting
11.2020 - Current
  • Company Overview: Not for profit ICF Member, Certified Executive, Master, Professional and Life Coach
  • Establish a transformative platform that empowers individuals to uncover their unique paths to success. By partnering closely with clients, we illuminate the way through uncertainty, providing the clarity needed to navigate life's complexities. Our mission is to guide each person in identifying their ideal path, setting ambitious yet achievable goals, and ensuring their successful completion. As a not-for-profit organization affiliated with the International Coaching Federation (ICF), we are proud to have a dedicated team of certified executive, master, professional, and life coaches committed to fostering personal and professional growth. Join us on this journey to success!Not for profit ICF Member, Certified Executive, Master, Professional and Life Coach
  • Certifications include: UC Berkeley: Executive Coach, Negotiation & Influence, High Impact Leadership; Center for Coaching Certification: Master & Professional Coach, Mentor Coaching; John Maxwell Team: Life Coach, Certified Trainer, Speaker, Facilitator; Continuing Education Hours with Pause Power: Brain Based Coaching; Flow Research Collective: Neurological Aspect on Coaching

Manager, Employee Development

United States Postal Service
09.2020 - 03.2021
  • Managed and motivated employees to be productive and engaged in work and proud to have played a pivotal role in transforming the professional journeys of over 12,000 employees.
  • Successful in effectively managing training programs, from new hire orientation to executive leadership preparation, through this remarkable postal opportunity.
  • Crafting engaging presentations and developing comprehensive curriculum for Executive Leadership programs were highlights of my work.
  • I successfully organized the first virtual District Career Conference, facilitated impactful workshops, and led the first virtual Veteran Appreciation Ceremony. These were all aimed at fostering a culture of growth and recognition within the organization.
  • By implementing a streamlined onboarding process, I significantly reduced travel expenses, achieving an impressive annual cost savings of 12% in eight months.
  • I actively contributed to a national initiative focused on boosting employee retention. My efforts included conducting national webinars that effectively disseminated key information across various departments, ensuring alignment and collaboration throughout the organization and key stakeholders.
  • Accomplished multiple tasks within established timeframes setting the standard of expectations by influential collaboration with my team.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Employee Engagement Ambassador

United States Postal Service
08.2018 - 09.2020
  • Certified Public Speaker, Adult Trainer Certified, Master Facilitator, my responsibility entails the level of engagement for over 50,000 employees with multifaceted responsibilities. My territory encompassed seven states and five districts within a single area, where I lead transformative organizational initiatives.
  • Facilitating engaging sessions, delivering powerful public speaking, and providing coaching, mentoring, and development for employees.
  • Collaborated with diverse leadership levels, engaging everyone from entry-level employees to executives, as well as bargaining unit members, bringing together both new hires and seasoned professionals in a dynamic organization with over 644,000 employees.
  • I have developed and presented impactful curriculum materials, including a comprehensive six-hour course designed to empower craft employees in leadership and engagement. Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • As a certified Gallup Q12 Elements facilitator, I traveled across the country, leveraging data analysis to drive impactful change.

Postmaster

United States Postal Service
03.2016 - 08.2018
  • I embraced my role with a strong commitment to community service by successfully launching Passport Services. Through effective budget management, I achieved an impressive 110% revenue increase compared to the previous year.
  • I led a dedicated team responsible for mail delivery, customer inquiries, and career development across over 2,300 delivery points. My focus encompassed ensuring workplace safety, providing comprehensive training and development, strategic scheduling, and setting clear expectations for all employees. Moreover, I ensured accurate payroll management for my entire team.
  • I conducted weekly SOX compliance reporting with precision and managed every aspect of post office staffing, including recruitment, training, scheduling, and performance evaluations, which fostered an exceptional team culture.
  • My commitment to maintaining a clean and organized post office environment ensured smooth daily operations and optimal working conditions for all employees. Additionally, I actively assisted customers in selecting the right postal services tailored to their individual needs, reinforcing our dedication to customer satisfaction.

Education

Doctorate - Strategic Leadership

Liberty University
Lynchburg
05-2028

Master's Degree - Industrial & Organizational Psychology

Liberty University
Lynchburg, VA
03.2025

Bachelor's Degree - Business Administration

Colorado Technical University-Online
Colorado Springs, CO
06.2022

Skills

  • Customer Focus
  • Experienced facilitator, highly motivated and passionate storyteller
  • Change Management
  • Employee Engagement
  • 6S Methodology & Process Improvements
  • Cycle time reduction
  • Visual management
  • Cross-functional teamwork
  • Leadership Development & Assessments
  • Kaizen & DMAIC methodology
  • Standard Work
  • Coaching and mentoring

Accomplishments

  • Emcee and co-lead for Department of Insights and Operational Excellence annual event
  • Collaborated with team of 5 in the development of The Bold Movement, non-profit organization in over 90 countries.
  • Co-led multiple national projects with extensive collaboration to manufacturer designing necessary equipment needed for process efficiencies.
  • Conduct monthly national trainings and mentorship opportunities to develop future leaders.
  • Lead a tactic to produce more technologically driven trainings through scanning of a QR Code.
  • Life coach for non-profit organization to assist individuals in recovery successfully obtaining employment opportunities.
  • Keynote speaker for non-profit organizations

Certification

  • Lean Six Sigma Green & Black Belt Certification
  • Lean Six Sigma Green Belt Trainer Certification
  • Gallup Q12 Employee Engagement Ambassador Certification
  • Adult Trainer Certification
  • Negotiation and Influence, UC Berkeley, 06/01/21, Present
  • Master Coach Certification, Center for Coaching Certification, 06/01/21, Present
  • Executive Coach Certification, UC Berkeley, 04/01/21, Present
  • High Impact Leadership, UC Berkeley, 11/01/20, Present
  • Individual Leadership Program, Management Concepts, 07/01/20, Present
  • Speaker, Trainer, & Life Coach Certification, John Maxwell Team, 08/01/18, Present

Groups

  • International Coaching Federation Member, 01/01/21, Present
  • Ohio Chapter, International Coaching Federation, 01/01/21, Present
  • The Bold Movement, 04/01/19, 04/01/21, Chairman of the Board
  • Liberty University Alumni Association - Champion Connect

Awards

  • Process Excellence Award, 2024
  • Selected as Ambassador to represent the Department of Continuous Improvement for six events: 2023, 2024
  • Leadership Excellence Award: 2023, 2024
  • Servant Leadership Award, 2022, Awarded for leadership abilities to assist others while embedding humility and respect.
  • Top 25 Fundraiser - Walk MS, 2021, Solicited for donations to support the National Multiple Sclerosis Society.
  • Grow Your Business - Seaman Post Office, First Place Winner, 2019, Initiated a campaign to bring in business contacts increasing revenue 30%

Affiliations

  • International Coaches Federation Member (National and Local Chapter)
  • Board Member, The Bold Movement
  • United Postmasters & Managers Association
  • Liberty University - Champion Connect Alumni Organization

Timeline

Continuous Improvement Specialist

United States Postal Service
04.2021 - Current

Founder and CEO

Jill Walters Coaching & Consulting
11.2020 - Current

Manager, Employee Development

United States Postal Service
09.2020 - 03.2021

Employee Engagement Ambassador

United States Postal Service
08.2018 - 09.2020

Postmaster

United States Postal Service
03.2016 - 08.2018

Bachelor's Degree - Business Administration

Colorado Technical University-Online

Doctorate - Strategic Leadership

Liberty University

Master's Degree - Industrial & Organizational Psychology

Liberty University

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