Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jill Werden

Gainesville,VA

Overview

26
26
years of professional experience
1
1
Certification

Work History

Usher

Jiffy Lube Live
Bristow, VA
05.2023 - Current
  • Greet and welcome guests upon arrival.
  • Direct guests to the correct location and answer questions about facility amenities.
  • Report any incidents or accidents occurring on the premises promptly to management.
  • Check assigned sections for cleanliness.
  • Recognize security risks to properly handle situations.
  • Provided excellent customer service to ensure guest satisfaction.
  • Assist in maintaining order during performances by monitoring crowd behavior.

Small Business Owner (online Retail)

Self-employed
Gainesville, VA
04.2016 - Current
  • Handle all aspects of business, including accounting, purchasing, product creation, and order fulfillment.
  • Identify the needs of customers promptly and efficiently.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service, resolving customer concerns, and answering questions quickly to maximize satisfaction, consistently maintaining five-star ratings.
  • Ensure compliance with applicable laws and regulations related to online retailing.
  • Prioritize and organize tasks to efficiently accomplish service goals.
  • Manage inventory and supplies.
  • Monitor competitor activities in order to stay ahead of the competition.
  • Develop promotional campaigns to increase online sales revenue.
  • Work with vendors and supply distributors to negotiate bulk discounts.
  • Utilized various software and tools to streamline processes and optimize performance.

Medical Transcriptionist

Self-employed
03.1999 - 03.2013
  • Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.

Education

General Studies - Ongoing Adult Education

Northern Virginia Community College
Manassas, VA

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Time management
  • Guest and client satisfaction
  • Safety awareness
  • Courteous and professional demeanor
  • Respect for diversity

Certification

  • Kulture City Certification

Timeline

Usher

Jiffy Lube Live
05.2023 - Current

Small Business Owner (online Retail)

Self-employed
04.2016 - Current

Medical Transcriptionist

Self-employed
03.1999 - 03.2013

General Studies - Ongoing Adult Education

Northern Virginia Community College

Similar Profiles

CREATE PROFILE
Jill Werden