Jill West
Lakemoor,IL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
18
18
years of professional experience
Work History
Senior Customer Service Representative
NN Power Solutions
Algonquin, Illinois
04.2007 - 10.2024
- Assisted customers with inquiries and resolved product-related issues.
- Managed customer accounts and updated information in the system.
- Processed orders, returns, and exchanges efficiently for customer satisfaction.
- Collaborated with team members to improve service delivery and response times.
- Facilitated communication between customers and internal departments for issue resolution.
- Trained new staff on customer service protocols and system usage.
- Handled escalated complaints with professionalism and empathy to ensure resolution.
- Maintained knowledge of products and services to provide accurate assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Fenton High School
Bensenville, IL06-1987
Skills
- Customer relationship management
- Account management
- Order processing
- Complaint resolution
- Customer feedback analysis
- Service delivery improvement
Timeline
Senior Customer Service Representative
NN Power Solutions
04.2007 - 10.2024
High School Diploma -
Fenton High School