Hi, I’m
Jill Wiles
Wilmington, NC,NC
Summary
Cultivated strong consumer relationships and built a loyal staff committed to operational success. Achieved significant growth through effective management and customer engagement strategies. Enterprising Restaurant / Bar and Events successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
13
years of professional experience
1
Certification
Work History
SCALLYWAGS
Owner/Operator
03.2022 - 03.2025
Job overview
- All ordering
- Hiring
- Event planning
- Event management
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
Intracoastal Realty, Vance Young Team
Real Estate Broker
03.2015 - 03.2020
Job overview
- Arranged for inspections and surveys of sold properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Compared properties possessing similar features to determine competitive market prices.
- Managed roster of clients to send announcements and information on new properties.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Generated leads and qualified prospects, facilitating smooth property transactions.
- Cultivated strong relationships with agents, lenders and title companies.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Advised clients on optimum buying and selling choices for maximum returns.
- Set up virtual home tours, in-person visits, and open houses for properties.
Spring Hill Suites Marriott
Front Desk Agent/Night Auditor
09.2012 - 03.2014
Job overview
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Education
Derry Area High School Derry, PA
High School Diploma
Westmoreland County Community CollegeGreensburg, PA
Associate of Science from Business - Human Resource Management
01.2005
University Overview
Honors society
Skills
- Human resources management
- Process optimization
- Bar management
- Retail mathematics
- Market growth strategies
- Event coordination
- Business administration
- Dispute resolution
- Cash management
- Bar operation
- Mathematical fundamentals
- Team management
- Order selection
- CRM systems
- Office productivity suite
- Management
- Supplier management
- Restaurant operations
- Hiring practices
- Order processing
- Collaborative skills
- Food safety practices
- Contract negotiation
- Time management
- Financial planning
- Contract management
- Contract management
- Leadership
- Beverage service
- Point of Sale
- Business operations
- Market growth tactics
- Team management
- Business growth
- Hospitality management
- Event promotion
- Food service skills
- Project coordination
- Payroll processing
- Effective time management
- Operational management experience
- Budget management
- Event coordination
- Management expertise
- IT proficiency
- Team management experience
- Production oversight
- Client support
- Effective communication
- Workplace relations
- Employee training
- Management
Certification
Driver's License
Timeline
Owner/Operator
SCALLYWAGS
03.2022 - 03.2025
Real Estate Broker
Intracoastal Realty, Vance Young Team
03.2015 - 03.2020
Front Desk Agent/Night Auditor
Spring Hill Suites Marriott
09.2012 - 03.2014
Derry Area High School
High School Diploma
Westmoreland County Community College
Associate of Science from Business - Human Resource Management