Jill Wilson
Beaumont,CA
Summary
Experienced and highly organized with over 20 years in support staff industry. Extensive knowledge in police and fire agency operations. Proven ability to manage complex situations, prioritize tasks, maintain accurate records with confidentiality, and provide exceptional support to administrative-level professionals. Demonstrated expertise in resource allocation, scheduling, and real-time problem-solving within a fast-paced environment. Proficient in Microsoft Office Suite, Google Workspace, Outlook, and various office management software. Dedicated to provide exceptional support for success and growth.
Overview
25
25
years of professional experience
Work History
Office Assistant
Highland Academy Charter School
09.2021 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Member Services Representative
Businessolver
09.2020 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns..
- Met customer call guidelines for service levels, handle time and productivity.
- Gained knowledge of COBRA, Workers Compensation, and multiple retirement systems.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Required to research information with several different health insurance companies and deliver accurate data to consumers.
911 Emergency Dispatch Supervisor
City Of Riverside Ca - City Government
09.2004 - 06.2008
- Analyzed and created schedules for 40 employees based on call volumes and daily trends. Kept up with multiple schedule changes, time-off requests, and last minute staffing shortages.
- Closely monitored dispatch board to triage and prioritize high volume calls daily.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Supervised team of 6-10 employees during assigned shift and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
911 Emergency Dispatcher
City Of Riverside Ca - City Government
05.1999 - 05.2023
- Worked Full time May 1999-September 2004, Part-time July 2008-May 2023
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received numerous 911 and non-emergency calls each shift to dispatch calls to appropriate agencies and officers on duty and determined level of support that was needed for response
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Remained calm in very high-pressure situations.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Selected for special project to help find, research, and implement new computer-aided dispatch and phone systems for the Communications center
Education
General Studies
Riverside Community College
Riverside, CAHigh School Diploma -
Katella High School
Anaheim, CA06.1995
Skills
- Organized
- Attention to Detail
- Customer Service
- Problem-Solving
- Confidentiality
- Adaptability
- Internal/External Communications
- Technical Proficiency
Certification
Certified EMD
CPR certified
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Assistant
Highland Academy Charter School
09.2021 - Current
Member Services Representative
Businessolver
09.2020 - 05.2021
911 Emergency Dispatch Supervisor
City Of Riverside Ca - City Government
09.2004 - 06.2008
911 Emergency Dispatcher
City Of Riverside Ca - City Government
05.1999 - 05.2023
General Studies
Riverside Community College
High School Diploma -
Katella High School
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