Jill Wilson

BDC Representative

Seth Wadley Ford Lincoln Mercury

Pauls Valley, OK

06.2021 - 09.2024

Greeted customers and provided excellent customer service.
Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
Processed incoming calls, emails, and web chat requests promptly and professionally.
Provided accurate information to customers on products and services offered.
Scheduled follow-up appointments for customers when necessary.
Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
Ensured compliance with company standards related to BDC operations procedures and processes.
Participated in team meetings to discuss best practices for BDC operations.
Analyzed customer feedback to identify areas of improvement within BDC operations.
Monitored call center metrics such as call volume, abandonment rate, average handle time.
Tracked daily performance metrics including number of calls handled per hour, day, week, month.
Provided support to other BDC representatives as needed.
Managed multiple tasks simultaneously while maintaining accuracy.
Continuously developed knowledge of competitive landscape by researching industry trends.
Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
Determined customer automotive needs by asking relevant questions and working to develop relationships.
Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
Maintained electronic customer database to round up repeat business.
Monitored and responded to internet sales leads from company website and third party sites.
Managed website inventory listing with up-to-date vehicle inventory and specifications.
Disclosed terms of sales with customers and reviewed sales with management.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Identified customer needs by asking questions and advising on best solutions.
Greeted and assisted customers to foster positive experiences.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Produced sales documents, finalized deals and filed records.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Conducted market research to identify selling possibilities and evaluate customer needs.
Resolved customer complaints in a timely manner.
Performed data entry into computer systems accurately and efficiently.